Veteran Coach

Job Title: Veteran Coach
Location: 100% Remote (US Only)
Compensation: Salary + Bonus ($55K + $15K Bonus opportunity); After 12 months role becomes 100% commission based.
Reports to: Veteran Coach Manager

The primary role of the Veteran Coach is to serve as a day-to-day client-facing coach/consultant/sales leader to help U.S. military veterans navigate the confusing VA disability claims process. You will work incredibly hard and be expected to follow our proven education-based process to help your veteran clients get the VA disability benefits they deserve. You will be a trusted advisor to U.S. military veterans by coaching, educating, and mentoring them through the confusing VA disability claim process.  Our ideal candidates for this virtual position are great leaders, communicators, teammates, and highly motivated self-starters who demonstrate integrity, resourcefulness, heart, and hustle.

This role is part of our upcoming Veteran Coach training class

• Interview Days: 4/14 & 4/15

• Start Date: 4/29/25

What You’ll Do:

• Conducts VA disability claims coaching/consulting/strategy/sales services for veteran clients

• Provides virtual support to your assigned Veteran clients through daily email exchanges, phone calls, text messages, and video teleconference education-based coaching sessions

• Reviews and understands each Veteran’s specific disability and analyze to determine additional conditions the veteran client(s) may qualify for

• Provides leadership and coaching to veteran clients while they prepare and file their own disability claims

• Guides veteran clients through members-only education-based resources inside the VA Claims Insider Elite portal, and connect them with independent medical professionals

• Completes daily required documentation in our CRM systems to include meeting/exceeding set metrics to ensure ELITE-level service with their assigned veteran clients

• Leads coaching/consulting services, facilitates group Mastermind discussions over live video, and guides veteran clients through the VACI Elite Membership program resources

• Collaborates with other teams/departments within VA Claims Insider to continually improve our operational processes

• Complies with all internal policies and all applicable state, local, and federal laws

What You’ll Bring:

• Ability to communicate clearly and concisely, both orally and in writing 

• Proficient in utilizing various web-based technologies (Google G-Suite,Microsoft, Zoom) and CRM systems to support virtual sales environment (training will be provided) 

• Strong presentation skills and experience with leading live Q&A sessions  

• Experience with conflict resolution  

• Strong Listening, Understanding, and empath skills  

• Strong organizational and time management skills 

• Must be a critical thinker with innovative problem-solving skills 

• Experience finding and proposing innovative solutions  

• Ability to build high-trust personal relationships with Veteran clients 

• Experience working with minimal supervision to multitask and manage daily workload from beginning to end 

• Experience (or comfortable with) working as part of an all-virtual, cross-functional team and working with all levels up, down, and across organizations  

Required Qualifications: 

• 2+ years of sales and customer service experience (must be comfortable with outbound calls) 

• Must have high speed reliable internet. 

Preferred Qualifications: 

• Bachelor’s degree in Communications or similar 

• Previous knowledge and experience navigating the VA disability benefits system 

• Military veterans, disabled veterans, and military/veteran spouse is a plus. 

• Previous or current client of VA Claims Insider is a plus 

• Health Care (HIPAA compliance) experience 

Compensation and Benefits:
Along with competitive pay, full-time employees are eligible for the following benefits:

• Healthcare: PPO and HSA plans

• Retirement: 401(k) with up to 3% employer match

• Flexible Spending: Health Savings Account (HSA) and Flexible Spending Accounts (FSA)

• Paid Time Off: 30 Days Paid Time Off (PTO), plus 12 paid holidays, including Christmas closure

• Insurance: Short and Long-Term Disability, Life Insurance

• Family & Medical Leave: Paid Parental Leave, Military Leave, and Bereavement Leave

• Other Benefits: Employee discounts, Jury Duty Pay, Time-Off to Vote, and more

Expected Compensation:
$55,000 annual salary, plus comprehensive benefits. Pay offered will depend on market location, experience, and qualifications. Additional details about benefits will be shared upon offer.

This position is NOT APPLICABLE to residents of: Alabama, California, Colorado, Kentucky, Montana, New York, North Dakota, Ohio, Oregon, Washington, Wyoming.

Equal Opportunity Employer:
We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability, or any other status protected by applicable law.