Manager, OCPO Enablement

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview:

We are seeking a proactive and organized Manager, OCPO Enablement to join our Office of the Chief People Officer team. In this role, you will be responsible for managing and enhancing our Office of the Chief People Officer/Global People enablement products, such as our Global People Microsite, School of HR courses, and People Awards, and support of enterprise-wide initiatives under the direction of the Senior Director, Global People Strategy. This role will also drive enablement of our People Leadership Team and broader Global People team through engaging communications and events (in partnership with our COEs and Corporate Communication teams).

The ideal candidate will have excellent communication and organizational skills as well as the ability to manage multiple projects simultaneously. This role offers a great opportunity for growth and exposure across Global People and ServiceNow.

Key Responsibilities

• Maintain and continuously improve the Global People Team microsite, keeping it as the central hub for the team, including:
  • Oversee the development, maintenance, and continuous improvement of our team site.
  • Ensure the site is user-friendly, up-to-date, and aligned with organizational goals.
  • Market and drive adoption to the site, including site analytics and user feedback to drive enhancements.
  • Develop process documentation and updating as needed to support consistent and ongoing support.
• Coordinate all aspects of the School of HR’s learning and development initiatives.
  • Enable the vision and roadmap for the School of HR in partnership with our GLD team.
  • Develop and implement training programs and materials that align with organizational objectives and industry best practices, including ownership of the Knowledge Bites training track for HRBPs.
  • Track and report on the effectiveness of training programs, using data to drive improvements.
• Manage the planning, execution, communication, and evaluation of the Global People Awards program.
  • Develop and implement strategies to promote engagement and participation across the organization.
  • Coordinate the nomination, selection, and award distribution processes.
  • Collaborate with internal stakeholders to ensure the program aligns with organizational values and objectives.
  • Track program metrics and gather feedback to refine and improve future awards cycle.
• Support ad hoc Global People needs that support enterprise-wide initiatives.
  • Provide light project management support, as needed.
  • Develop creative campaigns and content to support key initiatives.
  • Develop and implement communication and change management materials with the support of COEs and Corporate Communications.
  • Engage in cross functional working sessions/meetings.
• Drive visibility and engagement across the Global People organization and leadership team, including identifying ways to optimize enablement processes, event management support, partnering with creative agencies to build and develop content, and other ad hoc needs as they arise.

To be successful in this role you have:

• Excellent verbal and written communication skills
• Strong creative content development skills
• Excellent stakeholder management
• Excellent organizational and execution skills with the ability to prioritize and multi-task
• Accuracy and attention to detail
• Ability to maintain confidentiality
• General understanding of metrics-based decision making and comfort with leveraging analytics dashboards

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $111,700 - $195,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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