Systems Administrator (DC)

As a Systems Administrator at Shield AI, you'll handle both desktop support and IT asset management. Your key responsibilities include troubleshooting and configuring hardware and software, managing user accounts, and ensuring system updates and security configurations are maintained. Additionally, you'll keep track of IT assets—overseeing inventory, compliance with software licenses, and coordinating asset disposal while providing excellent technical support to end-users.

To qualify for the Systems Administrator position at Shield AI, you should be proficient in Windows and Linux operating systems, have a solid understanding of network protocols, and be experienced with IT asset management software. Excellent communication and problem-solving skills are essential, along with strong organizational abilities to manage multiple tasks effectively.

At Shield AI, preferred qualifications for the Systems Administrator role include a deep understanding of networking protocols like TCP/IP, DNS, and DHCP. Familiarity with management tools like Azure and Active Directory, along with analytical skills for data report generation, will strengthen your application. Documentation skills and the ability to collaborate effectively with IT teams are also valuable.

As a Systems Administrator at Shield AI, you can expect a competitive annual salary in the range of $92,798 to $139,198, depending on your experience and qualifications. The full-time employee package includes base pay, bonuses, benefits, and equity opportunities, while temporary employees receive a similar pay structure with benefits applicable after 60 days of employment.

Shield AI is committed to being an equal opportunity employer and has established policies to uphold this commitment. We ensure that all applicants for the Systems Administrator position are considered regardless of race, religion, gender identity, disability, or veteran status, promoting a diverse and inclusive workplace culture.

When troubleshooting desktop support issues, it's crucial to follow a systematic approach. Start by gathering as much information as possible about the issue reported by the user. Try to replicate the problem, identify any patterns, and use diagnostic tools to check for hardware and software conflicts. Document your findings and the steps you take to resolve the issue, and communicate with the user throughout the process to ensure they're informed and engaged.

In my previous roles, I've implemented IT asset management practices that included tracking hardware and software inventory efficiently. By utilizing asset management software, I've managed lifecycle processes from procurement to disposal, ensuring compliance with licensing agreements and minimizing unauthorized software usage. Generating reports for asset utilization helped inform decision-making and budget planning.

To ensure security compliance on user workstations, I prioritize system updates, patches, and security configurations. This includes installing antivirus software, configuring firewalls, and ensuring that all users have appropriate access rights based on their roles. Regular audits of software licenses and maintaining documentation of security practices are also part of my routine to ensure ongoing compliance.

In one instance, I handled a frustrated user who experienced recurring software issues. I patiently listened to their concerns, validated their experience, and assured them that I would work to resolve the issue. After analyzing the software setup, I identified a compatibility issue and provided them with a solution that involved a software update. Following up with the user afterward ensured that they felt their concerns were taken seriously and increased their confidence in our support.

I prioritize tasks by assessing the urgency and impact of each request. High-impact issues that affect multiple users or critical systems take precedence. I maintain clear communication with all stakeholders to manage expectations and set timelines. Using task management tools also helps me organize and follow up on requests efficiently.

I've worked extensively with both Windows and Linux systems for several years. My experience includes setting up and configuring user accounts, installing software, and troubleshooting issues across various environments. I'm comfortable implementing system updates and conducting performance evaluations on both operating systems, ensuring optimal functionality.

I prioritize continuous learning by engaging with online courses, workshops, and webinars focused on emerging technologies. Additionally, I participate in IT forums and communities to share knowledge and learn from peers, and I regularly read industry publications to stay informed about the latest trends and advancements in IT.

In my last position, I noticed a lack of organization in our asset management process. I proposed and led an initiative to implement an inventory management software solution that streamlined the tracking of IT assets. This not only improved visibility but also enhanced compliance with licensing agreements and reduced costly errors in asset allocation.

One of the most challenging aspects of being a Systems Administrator is managing the diverse range of user expectations and varying levels of technical ability. This requires adaptability and strong communication skills to explain technical concepts in a way that resonates with users of all backgrounds. Balancing technical tasks and user support can also be demanding, but it ultimately leads to a rewarding experience.

I am excited about the opportunity to work at Shield AI because I admire its commitment to using technology to protect service members and civilians. I am passionate about IT solutions that have a meaningful impact, and I believe my skills and experience align well with the mission of Shield AI. I am eager to contribute to a team that values innovation and collaboration in such an important field.