New Berlin Heating & Air Conditioning

As an HVAC Service Technician at New Berlin Heating and Air Conditioning, your primary responsibilities will include installing HVAC equipment according to manufacturer specifications, troubleshooting, and repairing HVAC systems. You will also perform warranty services, complete necessary paperwork, and maintain a clean and stocked company vehicle, all while ensuring high levels of customer satisfaction.

The ideal candidate for the HVAC Service Technician position at New Berlin Heating and Air Conditioning should have residential HVAC installation experience, with at least two years in the field. An EPA Certification is preferred, alongside excellent customer service skills. A valid, clean driver’s license and the ability to multitask in a flexible work schedule are crucial for success in this role.

New Berlin Heating and Air Conditioning offers a robust benefits package for HVAC Service Technicians, including affordable health, dental, and vision insurance, a 401(k) plan with company matching, paid time off from day one, and a $400 annual allowance for tools and boots. Additionally, performance bonuses and continuous training opportunities are provided to support your career growth.

Absolutely! At New Berlin Heating and Air Conditioning, we are dedicated to the professional growth of our employees. As an HVAC Service Technician, you’ll undergo training at our Service Professionals Academy, receive yearly performance reviews, and the opportunity to advance within the company based on your performance and dedication.

As an HVAC Service Technician at New Berlin Heating and Air Conditioning, you will typically work Monday to Friday from 7:30 am to 4:30 pm, although some on-call hours and overtime may be required during peak seasons. This schedule allows for a work-life balance while also offering year-round job stability.

When answering this question, highlight specific experiences you have with HVAC repairs, installations, and troubleshooting. Mention any relevant certifications, such as your EPA Certification, and discuss particular projects you have worked on that showcase your expertise.

It's crucial to show your problem-solving skills and customer service abilities here. Explain that you maintain professionalism, actively listen to customer concerns, and strive to provide satisfactory solutions while ensuring clear communication throughout the process.

Demonstrate your knowledge of safety protocols in the HVAC industry. Talk about any safety training you've received, mention the use of personal protective equipment (PPE), and your commitment to following outlined safety procedures to minimize risks.

Indicate your proactive approach to learning. Mention any industry-related publications you read, training sessions you attend, or online courses you pursue to stay updated on the latest HVAC technology and best practices.

Use the STAR method (Situation, Task, Action, Result) to structure your answer. Briefly describe the challenge, the tasks involved, the actions you took to address it, and the positive outcome that resulted from your efforts.

Discuss qualities such as technical expertise, problem-solving skills, customer service orientation, and the ability to work independently. Emphasize how these attributes contribute to the overall success of the role and customer satisfaction.

Talk about assessing the urgency of each service call and organizing them based on customer needs. Acknowledge the importance of clear communication with customers regarding expected arrival times and your strategies for managing time effectively.

This is an opportunity to showcase your alignment with the company’s values. Mention your appreciation for their commitment to quality service, the importance of community, and your eagerness to join a team that invests in its employees’ growth and development.

Share your passion for the work and why it excites you. Discuss aspects like problem-solving, the satisfaction of improving indoor comfort, and the rewarding nature of helping families maintain their heating and cooling systems.

Explain how you maintain detailed records of your service calls, including any repairs made, parts replaced, and recommendations for future service. Review the importance of accurate documentation for both customer reference and internal reporting.