ERP Consultant - job 1 of 2

As an ERP Consultant at SOFTONE and ENTERSOFT, you will be responsible for providing exceptional support to our partners primarily through telephone, email, and e-ticketing systems. Your role will involve assisting partners with the implementation and training of the Soft1 ERP system, analyzing and reporting product malfunctions, and facilitating process workshops to gather and understand the requirements of businesses.

To qualify for the ERP Consultant position at SOFTONE and ENTERSOFT, candidates are expected to have prior experience in a similar role, ideally with accounting applications. A Bachelor’s Degree in fields such as Computer Science, Business Administration, Finance, or Accounting is required. Familiarity with ERP software, especially Softone ERP, is considered a strong asset.

Essential skills for an ERP Consultant at SOFTONE and ENTERSOFT include strong knowledge of ERP software, excellent communication and negotiation abilities, and outstanding customer-centric skills. Proficiency in the English language is crucial, as you will be interacting with partners across various regions.

ERP Consultants at SOFTONE and ENTERSOFT enjoy a comprehensive benefits package that includes competitive remuneration, private health insurance, a hybrid working model, and access to funded training and development opportunities. The company also provides catering food services and transport from central locations to the office.

While experience with Softone ERP is not strictly necessary, it is definitely considered a strong asset for the ERP Consultant role at SOFTONE and ENTERSOFT. A solid understanding of ERP systems in general, along with prior experience in consulting or support roles, would vastly enhance your candidacy.

In answering this question, focus on specific strategies you used to ensure the partner was comfortable with the software. Highlight steps taken to understand their needs, the training methods employed, and any feedback that indicated your success.

An effective answer would showcase your organizational skills and ability to prioritize tasks. You might mention using ticketing systems to track issues, categorizing requests based on urgency, and managing your time efficiently to ensure all partners receive timely assistance.

Discuss your systematic approach to troubleshooting issues. You could outline steps like reproducing the issue, gathering data from the user, checking logs, and collaborating with the technical team to find solutions. This shows your analytical and problem-solving skills.

Explain that effective communication ensures partners feel supported and understood. It plays a crucial role in understanding their business needs, providing clear instructions during training, and facilitating smooth problem resolution. Good communication builds trust and rapport.

You should begin by outlining your approach to ensure all necessary stakeholders are present. Mention techniques such as using questionnaires, conducting interviews, and employing focus group discussions during the workshop to capture comprehensive and accurate requirements.

In your answer, emphasize your ability to utilize digital tools for remote engagement. Discuss any specific software used for remote access or video conferencing and your strategies to ensure clear communication despite the lack of physical presence.

Talk about how you follow industry news, participate in webinars, take part in relevant training, and network with professionals in the field. This demonstrates your commitment to self-improvement and staying current with advances in ERP technology.

A thoughtful answer might reflect on challenges such as managing diverse partner expectations or troubleshooting complex issues. It’s important to also discuss how you approach these challenges with resilience and a solutions-oriented mindset.

Provide details about the training session, the audience, feedback received, and any follow-up actions taken based on the outcomes. Highlight how you adapted your style to meet the needs of different learning preferences.

You could discuss gathering feedback post-interaction, addressing common pain points, or implementing a customer follow-up process. Emphasizing proactive measures demonstrates a commitment to continual improvement in partner relationships.