Teller

As a Teller at STCU, your primary responsibilities include providing exceptional service to our members, accurately processing transactions, identifying member needs, and promoting credit union products. You’ll also work on building strong relationships with members, resolving any account-related issues, and maintaining confidentiality and security for all member information. Above all, your goal is to exceed service expectations and uphold STCU’s commitment to being 'Here for Good.'

To become a Teller at STCU, you need at least a high school diploma or equivalent. Additionally, having a minimum of six months of customer service experience in a retail or service environment is essential, along with recent cash handling experience. Proficiency in MS Office programs like Outlook, Word, and Excel is beneficial to help you perform daily tasks effectively.

As a Teller at STCU, you can expect to work in a dynamic, fast-paced office environment where you’ll interact with members regularly. The setting can be energetic and requires the ability to manage high-stress situations. Comfortably handling equipment and being able to lift and carry up to 25 pounds with accommodations is important to meet job requirements.

STCU offers its Tellers a competitive benefits package including paid time off, medical, dental, vision, and life insurance. You’ll also have access to a 401(k) matching plan, tuition reimbursement, and a shared success plan. These benefits showcase our commitment to the health and well-being of our employees while encouraging your professional development.

At STCU, we prioritize training and continuous development for our Tellers. You’ll receive comprehensive onboarding that covers essential skills, product knowledge, and the credit union’s policies and procedures. We also encourage ongoing learning to stay updated on industry changes and enhance your service capabilities, ensuring you have the support you need to succeed.

When answering this question, be sure to highlight specific examples of your previous roles in customer service. Discuss any relevant experiences where you handled transactions, resolved customer issues, or promoted products. Emphasize how these experiences align with STCU's mission to provide excellent member service.

For this question, provide a step-by-step approach. Start by noting the importance of active listening to understand the customer's concerns. Then explain how you would remain calm and professional, seeking solutions. Share a personal anecdote if possible, highlighting your ability to defuse tension and find a resolution.

Research STCU's mission, vision, and core values prior to the interview. Speak about how their values of joyfulness, generosity, and community service resonate with you personally. Show your enthusiasm for these values and how they align with your own beliefs and work ethic.

Share a specific situation where you collaborated effectively with others to achieve a goal. Discuss your role within the team, how you contributed to the success, and what you learned from the experience. Highlight any communication and problem-solving skills you utilized.

In your response, outline your approach to understanding customers' needs. Discuss techniques you would use to introduce STCU products, such as building rapport with members, asking questions, and actively listening. Illustrate with an example if you have relevant experience.

Talk about your organizational methods, such as prioritizing tasks, creating to-do lists, or using scheduling tools. Share specific strategies you employ to remain focused and productive, especially when facing multiple tasks simultaneously.

Identify qualities such as attention to detail, strong communication skills, and empathy. Explain why you believe these traits are essential for a Teller at STCU, helping to build trust with members and ensuring accurate transactions.

Discuss your commitment to continuous learning, whether through formal training, online resources, or networking with professionals in the industry. Share specific examples of how you’ve updated your skills or knowledge in the past.

Express your admiration for STCU's reputation as a great workplace and its commitment to the community. Discuss how the credit union’s values resonate with your personal beliefs and your desire to contribute to a positive member experience.

Acknowledge the importance of honesty and accountability. Explain that you would immediately inform your supervisor, communicate transparently with the affected member, and work towards rectifying the issue. Highlight your understanding that mistakes can be learning opportunities.