Knowledge Engineer – Forces Division

A Knowledge Engineer at SDS is tasked with developing IT solutions to enhance decision-making for the Forces Division. Your role will involve integrating various requirements and initiatives while providing technical support and problem resolution. You'll create and maintain SharePoint and Knowledge Management tools to help streamline business processes, and oversee site collections and permissions for site owners.

To be considered for the Knowledge Engineer role at SDS, you must have an active Top Secret Clearance and hold a Bachelor’s degree. Additionally, candidates should have over ten years of experience with MS Access and SharePoint, as well as experience in designing custom forms, managing permissions, and creating workflows.

SDS provides a collaborative work environment where Knowledge Engineers can thrive. You will have access to professional development opportunities, mentorship, and comprehensive benefits designed to support you in your role. The organization also emphasizes a culture of equal opportunity and respects diverse backgrounds and experiences.

As a Knowledge Engineer at SDS, you will primarily work with MS Access and SharePoint, utilizing these tools to develop custom workflows, manage site collections, and enhance knowledge sharing among stakeholders. You'll also engage in the transition to newer collaborative tools to ensure the organization stays at the forefront of IT advancements.

The work environment for a Knowledge Engineer at SDS is dynamic and engaging, based within The Pentagon in Arlington, VA. You'll work on-site with a team of professionals who are passionate about technology and knowledge management, fostering a culture of collaboration and innovation to support critical missions.

When answering this question, focus on specific SharePoint projects you've worked on, highlighting how your skills contributed to streamlining processes or improving knowledge sharing. Mention any custom solutions you provided, and how they addressed specific user needs or organizational goals.

Discuss your approach to developing a KM strategy that includes centralizing data, standardizing data elements, and ensuring accessibility. Provide examples of frameworks or tools you’ve implemented to foster a culture of collaboration and knowledge sharing.

Explain your process for overseeing permissions and managing site owners, including how you ensure that users have the data access they require without compromising security. Use examples to illustrate your experience with customizing permissions and addressing any challenges that arise.

Provide a specific example of a technical challenge you encountered, and discuss how you approached problem-solving. Emphasize your analytical skills and how you collaborated with stakeholders to reach a successful resolution.

Share specific instances where you've utilized MS Access for data management tasks, including designing databases or generating reports. Emphasize the impact of these tasks on decision-making processes and how they supported the organization’s goals.

Discuss a workflow you've developed that improved efficiency or streamlined a process. Include details about the objective of the workflow, the steps involved, and how you measured its success after implementation.

Explain your training approach by highlighting how you tailor sessions to meet user needs and learning styles. Mention any specific tools for training, like documentation or hands-on workshops, and share your experience measuring training effectiveness.

Discuss the key metrics that demonstrate the impact of KM efforts, including user engagement, knowledge reuse rates, and overall process improvement. Explain how you have implemented metrics in past roles and used them to report progress.

Share your approach to conducting a KM assessment by discussing tools or methods you would use to evaluate current processes, user engagement, and areas for improvement. Emphasize the importance of stakeholder feedback in this assessment.

Discuss common challenges such as balancing technical demands with user needs or navigating organizational politics. Share how you've successfully addressed these challenges in your experience while maintaining a focus on delivering value.