ProCare Sales Analyst (hybrid) - job 2 of 2

The main responsibilities of a ProCare Sales Analyst at Stryker Corporation include managing contract renewals and new contracts, ensuring accountability and compliance in the contract creation process, generating leads, and nurturing customer relationships. You'll also be tasked with developing yearly business plans that focus on renewal strategies and pricing integrity, all while collaborating closely with the Instruments sales team.

To be considered for the ProCare Sales Analyst position at Stryker Corporation, you will need a bachelor's degree and at least one year of relevant experience. Preferred qualifications include experience in sales operations, familiarity with ERP systems such as Oracle and CPQ, and a background in the medical device industry.

The ProCare Sales Analyst contributes to customer success at Stryker Corporation by ensuring timely renewals and high contract integrity. By managing the process of contract renewals and warranty expirations, and influencing the sales team to focus on customer relationships, you help to drive satisfaction and loyalty among customers, ultimately contributing to the company's success.

In the ProCare Sales Analyst role at Stryker Corporation, the hybrid work model requires you to be in the Portage, MI office three times a week. This approach combines remote work flexibility with the opportunity for in-person collaboration and support, making it easier to stay connected with your colleagues and the sales team.

Key skills for success as a ProCare Sales Analyst at Stryker Corporation include strong analytical skills, effective communication, and proficiency in Excel. Additionally, sales operations knowledge, a customer-focused mindset, and the ability to work collaboratively with cross-functional teams are essential for delivering top-notch service and achieving business goals.

To manage contract renewals effectively, I would implement a proactive tracking system to monitor upcoming expirations and ensure timely outreach. Additionally, aligning renewal strategies with customer feedback and analyzing renewal data to identify trends would be vital. Collaborating with the sales team to ensure seamless communication with clients can also greatly enhance the renewal process.

Ensuring pricing integrity in contract proposals involves meticulously reviewing each contract against established pricing guidelines and regulatory compliance structures. I find it helpful to create a checklist for pricing factors and collaborate with the finance and sales teams to validate pricing details before finalizing proposals.

In my past roles, I actively engaged with potential clients through various channels such as email campaigns, networking events, and social media. I focused on nurturing relationships by providing timely follow-ups, addressing customer needs, and sharing relevant resources. This approach not only helped in converting leads but also in fostering long-term client relationships.

To develop a yearly business plan focusing on renewal strategies, I would first assess historical renewal data to identify trends. Next, I would collaborate with stakeholders to set realistic renewal targets and align them with marketing strategies. Furthermore, I would outline action plans for lead generation, team training, and customer engagement initiatives to support these objectives.

I am experienced in using various tools for sales operations, including CRM systems and ERP software like Oracle and CPQ. These tools help in managing customer information, tracking sales activities, automating reports, and analyzing performance metrics, which are essential for informed decision-making.

Educating the sales team on service contract pricing and strategies involves creating comprehensive training sessions that cover key concepts and real-life scenarios. I would utilize visual aids like presentations and handouts, along with hands-on workshops, to facilitate understanding and application of pricing strategies in their daily engagements.

In the ProCare Sales Analyst role, I would track metrics such as renewal rates, contract revenue generated, lead conversion rates, and customer satisfaction scores. These metrics provide insights into performance and highlight areas for improvement, ultimately helping to drive overall success.

To prioritize tasks when managing multiple contracts, I would utilize a task management system to categorize contracts by their urgency and complexity. Assessing deadlines, the potential impact of each contract, and involving the team in priority discussions would help ensure that critical tasks are addressed promptly.

In a previous role, I faced a challenging negotiation due to pricing disagreements. I approached the situation by thoroughly researching both our pricing structure and the client's needs. By proposing alternative solutions that met their budget while maintaining our profit margins, I was able to reach a mutually beneficial agreement.

I believe the biggest challenges in the ProCare Sales Analyst role include navigating complex customer requirements and aligning them with corporate policies. Additionally, the constant evolution of market trends and regulatory changes necessitates ongoing education and adaptability, which can be demanding but also rewarding in creating solutions that meet client needs.