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Operations Analyst

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Position Overview

Reporting directly to the SVP Operations, the Operations Analyst will play an integral role in streamlining the delivery engine of Sylvan Health. This person will assist in data management and processing, identify qualified patients for our Clinical Nutrition program, and work cross-functionally across the operations vertical to dig into our data and operating metrics. This role requires knowledge about insurance coverage, a technical aptitude, and ideally have previously worked in a start-up environment.

Key Responsibilities

Patient Eligibility Processing:

Utilize multiple EHR systems to confirm data integrity and review pertinent updates for Sylvan team

Determine patient eligibility for Sylvan’s Program and process patients with accurate data entry into corresponding fields within various software programs

Digest eligibility information and transcribe benefits in plain language for the Engagement Team

Demonstrate an ability to listen and communicate with others in a professional and caring manner including sensitivity with individuals

Demonstrate an ability to set priorities for tasks to work effectively despite interruptions and under minimal supervision

Maintains strict confidentiality; following HIPPA regulations

Strategic Operations and Data Metrics:

Build and establish internal operational data and metrics to assist SVP Ops in building out and growing Sylvan Program

Assist with other strategic initiatives as it pertains to operations and delivery (data automation, internal technology stack and metrics alignment, credentialing and billing function, etc.)

Help to build out and execute on data-driven culture and operating rhythm, with intentional client-facing deliverables and meetings as needed

Optimize for solution engineering as needed from operations and data perspective (example: product marketing, research for growth function)

Skills and Abilities:

Willingness to build from the ground up, growth mindset, and be willing to propose solutions

Healthcare knowledge, including but not limited to: insurance coverage for examinations, diagnostic and treatment procedures, medical practice and terminology

Ability to work independently, with effective communication across departments and other team members

Ability to invest in change management processes, commitment to quality delivery, and attention to detail

Technical Aptitude to navigate multiple technical systems to deliver quality and timely output

Requirements:

3+ years experience in data analysis, documentation

Background in healthcare, preferably with previous experience in a start-up environment

Experience working within an ambulatory healthcare environment is a plus

Legally authorized to work in the U.S

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

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What You Should Know About Operations Analyst, Sylvan Health

Are you ready to make a real impact with your analytical skills? Sylvan Health is looking for an Operations Analyst who will be pivotal in enhancing our delivery engine. In this role, reporting directly to the SVP of Operations, you'll help streamline processes, manage data, and identify qualified patients for our Clinical Nutrition program. Your day-to-day will involve utilizing various EHR systems to ensure data integrity, confirming patient eligibility, and providing vital updates to our team. But it doesn’t stop there; you'll also play a key role in building operational data and metrics to aid our growth. The ideal candidate will not only have a background in data analysis but also possess healthcare knowledge, particularly around insurance coverage. If you have experience working in a startup environment, you're already a step ahead! At Sylvan Health, we love innovative thinkers who aren't afraid to propose solutions and help us grow from the ground up. So, if you have a growth mindset, a technical aptitude, and a knack for effective communication, we'd love to hear from you!

Frequently Asked Questions (FAQs) for Operations Analyst Role at Sylvan Health

What are the main responsibilities of an Operations Analyst at Sylvan Health?

The Operations Analyst at Sylvan Health is responsible for streamlining operational processes, managing patient eligibility, and ensuring data accuracy across multiple EHR systems. This role includes data management, processing patient eligibility for our Clinical Nutrition program, and assisting in strategic operational initiatives. You'll also help build internal operational metrics to support growth.