FIXED OPERATIONS DIRECTOR

As a Fixed Operations Director at our Florida Toyota dealership, you will be responsible for overseeing all aspects of the service and parts department. This includes enhancing the customer experience process, driving team performance, managing shifts, and ensuring high levels of customer retention. Your leadership will steer operational excellence and revenue growth, making your role crucial in achieving our dealership's objectives.

To be considered for the Fixed Operations Director position at our Florida dealership, candidates should have significant experience in high-volume dealer environments, strong leadership abilities, and expertise in process development. A valid Driver's license, and the ability to pass a drug test and background check are also required. Proven success in team building and customer retention will strengthen your application.

Absolutely! The Fixed Operations Director position at our Florida location is designed for a leader with a vision for growth, both personally and for the dealership. You will have the autonomy to implement strategic changes and innovations, participate in leadership training, and further develop your skills in a supportive environment that promotes career advancement.

As a Fixed Operations Director, you can expect a comprehensive benefits package. This includes major medical health insurance, short and long-term disability coverage, vision and life insurance, and a 401(k) plan with matching options. We also ensure that our team members have a healthy work-life balance within a drug-free workplace.

To apply for the Fixed Operations Director position at our Florida dealership, simply email your resume to ANBoxreply@autonews.com. Remember to reference Box #0881 in the subject line. We look forward to reviewing your application!

To boost customer satisfaction in fixed operations, I focus on training staff to deliver excellent service, optimizing processes for efficiency, and regularly soliciting feedback from customers to identify areas for improvement. Implementing changes based on feedback also shows customers that their opinions are valued.

I believe in leading by example and creating a positive work environment. I set clear goals, provide regular feedback, and recognize the achievements of my team members. By fostering collaboration and encouraging open communication, I motivate my team to perform at their best.

In my previous role, I restructured the service appointment process, reducing wait times and increasing customer throughput. By analyzing scheduling data and adjusting appointment slots based on peak times, we improved service delivery and customer satisfaction significantly.

I have extensive experience in financial management, including budgeting for service departments, analyzing financial reports, and identifying cost-saving opportunities. My approach includes setting budgets based on historical performance and forecasting market trends to ensure profitability.

I prioritize finding candidates who not only possess the necessary skills but also align with our dealership's culture. I focus on comprehensive training and development programs, emphasizing teamwork and collaboration to build a strong, united team.

Key metrics I track include customer retention rates, service department productivity, average repair order value, and technician efficiency. By monitoring these metrics, I can identify trends and areas for improvement, ensuring we achieve our operational goals.

I believe in addressing conflicts directly and transparently. I encourage open communication and mediation to ensure everyone's voice is heard. Working collaboratively to solve issues strengthens team dynamics and fosters a positive workplace.

I stay informed about industry regulations and ensure that all team members are trained accordingly. Regular audits and reviews of our processes help maintain compliance, ensuring our operations meet or exceed industry standards.

Technology is critical in streamlining operations and enhancing customer experiences. I leverage dealership management systems for scheduling, inventory management, and customer tracking, using data analytics to inform decision-making and improve service delivery.

I'm drawn to this position because of your dealership's commitment to excellence and customer service. I believe my experience aligns perfectly with your needs, and I'm excited about the opportunity to contribute significantly to your team's success and work within such a reputable organization.