Job details

Operations Manager

Get a free resume review

As the Operations Manager you will play a pivotal role in supporting the team in delivering excellent quality and service levels for our clients. With wide ranging responsibility for a number of operational tasks and systems, this role represents an excellent opportunity to develop new skills in a number of areas. Answering directly to the directors, the role includes managing internal systems, customer-facing systems, supporting staff and clients, training and general business administration.

The successful candidate will be involved in our IT and systems management, privacy, supporting sales bids and alongside this, supporting our client management and execution teams. There are currently two remote team members over which this role also has responsibility.

This is an exciting opportunity to develop and learn new skills and to create and make a role your own.

Key Responsibilities

Onboarding of new Staff, through the introduction to and training on internal systems and tools. Including the Google Workspace, Salesforce CRM, Ringover telephony and LinkedIn Sales Navigator.
Maintaining the Asset Register with the allocation and status of all computer equipment.
IT and hardware stock management and placing orders with third party suppliers as necessary.
Development of process documents and videos to assist staff and client onboarding and ongoing training.
Oversee and manage our internal Salesforce CRM, including data management, template creation, cadence development, user support and report generation.
Management of Excelerate360 outbound Lead Generation email campaigns.
Managing and allocating to your team, prospect list generation using our third party data providers, AI tools etc.. Cleansing, deduping and uploading prospect data into Salesforce CRM.
Provision of encrypted prospect lists to Account Managers and clients.
Onboarding new team members, working with managers to ensure completion of mandatory training like Hiscox Cyber Security Training.
Registering and packaging computer equipment for shipment to new employees, cleansing data, cleaning and registering computer equipment returned from employees..
Management of Manual Research projects, from brief development, monitoring team output, to data delivery with analysis to Account Managers and Clients.
Managing/overseeing the screening of Salesforce CRM data against the CTPS on a monthly and TPS on a quarterly basis.
Managing a team to deliver accurate recording of daily, weekly and monthly BDE activity statistics for internal and external reporting.
Issuing and monitoring client completion of privacy agreements, supporting with GDPR and other privacy legislation. Understand and adhere to GDPR best practices.

Excellent Computer Skills (Google Workspace, Microsoft Office)
A high degree of accuracy and attention to detail
Creativity and initiative
Good written and spoken English Language skills
Training on all outlined systems and tools will be provided
Degree preferred but not required

21 Annual leave days in year 1, rising to 25 days (plus bank holidays)
£32,000 - £35,000
External training allowance (monthly)
Ongoing expert training and support
Opportunity for advancement
Employee Assistance Programme (Mental Health wellbeing)
Daily team meetings
Company Sick Pay
Christmas/Summer events
Great fun, team environment
Remote working optional

Average salary estimate

$33500 / YEARLY (est.)

min

max

$32000K

$35000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Operations Manager, Excelerate360

If you're looking for an incredible opportunity to become an Operations Manager with our dynamic team, then this position is calling your name! In this role, you'll be playing a vital part in ensuring our clients experience top-notch quality and service. As an Operations Manager, you will manage a variety of operational tasks from supervising internal and customer-facing systems to supporting staff and clients alike. You'll be directly reporting to our directors, allowing you to contribute to important decision-making processes. Imagine onboarding new employees and training them on essential systems like Google Workspace and Salesforce CRM – your influence will shape how your colleagues succeed! You'll oversee operational aspects including IT management, hardware stock, data management, and even lead generation campaigns. As you embark on this journey, you'll enjoy the chance to develop your skill set with ongoing training and support. Plus, you’ll have a remote team that you're responsible for, making it an exciting challenge for those who thrive in a team-driven environment. Your creativity and initiative will shine as you help create process documents and training materials for current and future staff. Plus, with a competitive salary of £32,000 to £35,000, generous annual leave, and a culture that promotes well-being and teamwork, you will find a workplace that truly values you. Doesn’t it sound fantastic? Join us in making this role your own, and let's achieve great things together!

Frequently Asked Questions (FAQs) for Operations Manager Role at Excelerate360

What are the primary responsibilities of an Operations Manager at this company?

As an Operations Manager, your primary responsibilities will include managing internal and customer-facing systems, overseeing data management using Salesforce CRM, and supporting both staff and clients to ensure high service quality. You will also be responsible for onboarding new employees, developing training materials, and managing various operational tasks, including lead generation campaigns and IT management.