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Job details

Key Account Representative

Company:  

US0016 Sysco South Florida, Inc.

Sales Territory:  

None

Zip Code:

33178

Travel Percentage:  

Up to 50%

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison.  Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Schedule: In Office Monday through Friday 8-5pm

Position Summary:

This is a sales position responsible for promoting the company’s products and services and building relationships with new and existing Cruise Line  Customer accounts.  The primary focus is to help Sysco customers succeed while achieving sales and profit goals established by the company. 

RESPONSIBILITIES:

  • Develop and nurture relationships with key decision makers across procurement, culinary and executive teams
  • Collaborate closely with internal operations and merchandising teams to ensure complete order fulfillment.
  • Have an overview knowledge on export and foreign trade zone regulations pertaining to the cruise lines
  • Evaluate market trends and recommend products to customers based on business needs and goals
  • Be informed of market conditions, product innovations, competitor products, prices, and sales
  • Share information and knowledge with customers as part of a value-added service
  • Answer customer’s questions about products, prices, availability, and product uses
  • Provide product information and practical training to customer personnel
  • Manage deliveries to the routing schedule published by the transportation department
  • Troubleshoot any problems that occur during the order process (i.e.: out of stocks, special order, low inventory)
  • Attends and participates in general sales meetings
  • Review and analyze daily and weekly reports such as special order requests, customer bid files, and sales/gross profit margin data
  • Utilize Sysco business tools such as online sale tracking and communications
  • Perform administrative duties, such as maintaining sales records, processing credits and pick up request, prepare sales quotes and menu suggestions and filing reports
  • Understand Customer contracts and track compliance mutually
  • Track expiring contracts
  • Communicate effectively with other Sysco Operating Companies & Specialty Companies servicing Customers to maximize Customer experience
  • Other duties as may be assigned

QUALIFICATIONS:

Minimum Requirements:

  • High school diploma or GED required
  • 1 to 5 years of business to business sales experience or food service management experience

Preferred Requirements:

  • Bachelor’s degree in a related field
  • 5+ years foodservice sales and/or restaurant management

Abilities and Skills:

  • Ability to have and demonstrate basic business and restaurant operations acumen to manage Customers with multiple units
  • Ability to influence key stakeholders across Operating Companies servicing Customers
  • Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures
  • Ability to understand and interpret customer concerns
  • Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth
  • Ability to properly plan and execute business plans
  • Demonstrated skills in the area of consultative selling, prospecting, networking, and negotiations
  • Ability to effectively present information and products to customers
  • Excellent organizational and project management skills
  • Ability to express information in terms of profit and loss, food cost and expense ratio
  • Ability to solve practical problems
  • Knowledge of Microsoft spreadsheet word processing software
  • Capable of working with peers and associates from other departments
  • Ability to prioritize and multi-task
  • Proactive, self-directed, with the ability to structure a weekly schedule to be successful
  • To be successful in this position, the individual performing the duties must successfully demonstrate all the individual Framework competencies of this position

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. 
  • This positions will require regular travel utilizing personal vehicle and may result in longs periods of sitting.

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. 
  • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
  •  If working remote, must have required software to ensure timely communications and have a dedicated workspace free of any distractions and participate in conference calls in a business-friendly environment. 
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
  • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
  • The noise level in the work environment is usually moderate.
  • This position may require evening and weekend work depending on customer needs

NOTICE:  The above statements are intended to describe the general nature of the environment and the level of work being performed by this job.  This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions.  When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity.

BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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CEO of Sysco
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Kevin Hourican
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Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Key Account Representative, Sysco

Are you ready to step up your sales game? Join Sysco South Florida as a Key Account Representative, where your passion for building relationships will thrive! In this role, you’ll be the vital link between Sysco and our esteemed Cruise Line Customer accounts. Your mission? To promote Sysco’s incredible products and services while creating lasting partnerships with industry leaders. Picture yourself collaborating with culinary teams and key decision-makers to boost their business success while meeting your own sales and profit goals. You'll be staying ahead of market trends, troubleshooting delivery issues, and ensuring that each client receives top-notch service and support. With your keen insight into procurement and restaurant operations, you'll not only meet their needs but exceed their expectations. This role involves travel — up to 50% of your time will be spent meeting clients, gathering insights, and expanding your professional network. At Sysco South Florida, we're more than just a food service company; we're dedicated to fostering personal and professional growth. And with our supportive team and state-of-the-art tools, you'll have everything you need to succeed. So, if you're ready to thrive in a dynamic environment full of opportunities, Sysco South Florida wants to meet you!

Frequently Asked Questions (FAQs) for Key Account Representative Role at Sysco
What are the responsibilities of a Key Account Representative at Sysco South Florida?

As a Key Account Representative at Sysco South Florida, you'll focus on developing and nurturing relationships with decision-makers, ensuring complete order fulfillment, and evaluating market trends to recommend the best products to customers. Your role will also involve providing practical training to the customer's personnel and troubleshooting any order-related issues.

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What qualifications are required for the Key Account Representative position at Sysco South Florida?

The minimum requirement for the Key Account Representative role at Sysco South Florida is a high school diploma or GED, with a preference for candidates holding a bachelor’s degree. Experience in business-to-business sales or food service management for 1 to 5 years is also essential. Those with 5+ years in foodservice sales or restaurant management will have a competitive advantage.

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How does Sysco South Florida support the professional growth of its Key Account Representatives?

Sysco South Florida is committed to the professional growth of its employees, offering a dynamic environment where colleagues can develop their skills and advance in their careers. With access to training resources, mentorship opportunities, and an inclusive team culture, you'll have plenty of pathways to enhance your expertise as a Key Account Representative.

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What skills are critical to succeed as a Key Account Representative at Sysco South Florida?

To thrive as a Key Account Representative at Sysco South Florida, you should possess strong consultative selling and negotiation skills, alongside excellent organizational capabilities. The ability to analyze market data, communicate effectively with various stakeholders, and multitask in a fast-paced environment is also crucial for success.

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Is travel required in the Key Account Representative role at Sysco South Florida?

Yes, the Key Account Representative position at Sysco South Florida requires travel of up to 50%. You'll be visiting customer sites to build relationships, gain insights, and provide personalized service.

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Common Interview Questions for Key Account Representative
What strategies do you use to build relationships with clients as a Key Account Representative?

To build relationships, I focus on understanding each client's unique needs and challenges, which allows me to tailor my approach accordingly. Regular communication and check-ins help me stay engaged and provide valuable insights, reinforcing the partnership.

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Can you describe a time you turned a dissatisfied customer into a satisfied one?

In a previous role, I encountered a dissatisfied customer due to a shipping delay. I listened to their concerns and quickly coordinated with our logistics team to expedite their order while providing them regular updates. This transparency not only resolved the issue but also strengthened our relationship.

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How do you stay informed about the latest market trends relevant to your role?

I stay updated on market trends by reading industry blogs, attending webinars, and participating in networking events. This proactive approach allows me to bring valuable insights to my clients and position Sysco’s products effectively.

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What techniques do you use to achieve sales goals?

I prioritize thorough planning, such as setting measurable targets and breaking them down into smaller tasks. Additionally, I review previous performance metrics to adjust strategies as necessary and leverage my CRM tools for better tracking and forecasting.

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How would you manage multiple accounts effectively as a Key Account Representative?

Effective management of multiple accounts requires strong organizational skills. I utilize a robust scheduling system to prioritize my meetings and check-ins, ensuring consistent communication and follow-ups with all clients, while also leveraging CRM tools for managing client information.

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What role does technology play in your sales process?

Technology plays a crucial role by streamlining communication and tracking sales performance. I use CRM software to organize client information, monitor sales progress, and automate follow-ups, which increases efficiency in managing accounts.

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How do you handle objections from clients?

I handle objections by first actively listening to understand the client's concerns and then addressing them with relevant information and solutions. Empathy is key, and I aim to create dialogue that reassures them about their choices.

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Tell me about a time when you exceeded sales targets.

In my last position, I exceeded my sales targets by 20% within a quarter by implementing a referral program that encouraged current clients to introduce potential customers. The engagement led to new client acquisitions and boosted overall sales.

Join Rise to see the full answer
Describe your experience with product training and customer support.

I have extensive experience providing product training and customer support, ensuring that clients fully understand how to utilize products effectively. I conduct training sessions, create user guides, and remain available for follow-up questions to facilitate a seamless experience for clients.

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What do you believe is the most important quality for a successful Key Account Representative?

The most important quality is the ability to build trust. Success in this role hinges on creating strong relationships based on trust and reliability, which cultivates long-term partnerships and maximizes mutual success.

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DATE POSTED
March 28, 2025

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