Associate, Client Services - Vietnamese Speaker

Company Overview

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across nine offices.

As an Associate, you’ll be the person driving revenue by enabling our clients to connect to the industry experts that will help them. After your initial training period, where you’ll hone your skills targeting, sourcing and screening relevant industry specialists, you’ll start directly managing your own book of business. You’ll spend much of your time on the phone, both with your clients, to unpick what they need from an expert, and with industry specialists, to find the perfect match. Ultimately, it’s about uncovering what our clients need, and digging deep to find out whether the experts we identify know the answers to the questions our clients want to ask.

Responsibilities

• Understand client needs and the most relevant experts that could help them.
• Deliver excellent client service by being a fast, responsive, thoughtful and proactive research partner.
• Engage with industry experts for our clients by reaching out over the phone to understand whether they are the right fit.
• Negotiate and persuade experts to connect with our clients at short notice, scheduling calls as soon as possible, whilst operating within our industry leading compliance framework. 
• After 4-5 months you’ll be driving the long-term performance of your book of business, by understanding the clients’ research needs and monitoring how our content can best help them on a continual basis. 

Development

We are committed to helping everyone at Third Bridge grow and develop, this starts from day 1 and continues throughout your career. Our comprehensive onboarding program includes both classroom-based and on-the-job learning that will teach you the fundamentals of our business, how our clients think, how to sell our value proposition to secure experts and how to explore a multitude of industry sectors in order to provide an excellent service to our clients.

You will also learn how to identify industry experts as well as developing your communication skills to engage with industry specialists/senior professionals over the phone.

Typically, but not exclusively, after 4 to 6 months in your Third Bridge journey you will have mastered Specialist Management, you will then progress to our Client Engagement Learning Programme to take on client relationship building and project management responsibilities. You’ll learn how to engage with investor and management consulting clients, drive business results and lead project delivery teams.

The next step in your Third Bridge career could be:

Your promotion to a Senior Associate is based on achievement against performance goals. At this point, you will have the opportunity to choose your career track: either;

• Manager Track, where you start our Emerging Leaders program to develop your leadership skills and have the opportunity to apply for a Connections Manager role.
• Client Development Track, where you will continue to hone your client engagement skills and unlock greater bonus earning potential.

In your first year, you will sharpen your skills in...

Relationship Building: increase your network and build relationships with clients and industry experts by delivering a high-end customer experience throughout.

Account Growth: Understanding the client workflow and their long-term investment strategies, enabling you to be proactive and grow overall account performance. 

Commercial Acumen: understand and navigate corporate structures, sector value chains, and key stakeholders. Learn to identify key drivers and dynamics to understand your client’s knowledge gaps and engage with industry experts. Gain an introduction to the world of investment and how decision makers in this field think.

Sales effectiveness to develop your Persuasion and Negotiation: learn how to effectively pitch to senior industry executives, persuade them to engage with clients and negotiate terms. You’ll also learn how to persuade your clients to speak with the experts you know would be a great fit to support their research.

Time Management: execute on multiple projects at a given time, manage competing priorities and changing client requests. Prioritisation and context switching are key in order to handle the fast-paced environment we operate in.

Stakeholder Management: sharpen your interpersonal skills as you collaborate with others to share knowledge and develop sourcing strategies when executing on client requests.

Areas that play to your strengths:

• You must be able to deliver high quality work on a deadline. You will be working on lots of active workstreams simultaneously, but that doesn’t scare you - in fact it excites you, and you’re confident in your ability to multitask and remain organised. Private equity investors are under a lot of pressure to make decisions fast, but you stay calm and get things done. If at times your client asks you for help out of hours, or your expert is in a different time zone, you strive to support - your hours vary according to the client project you are involved in, but you prefer that to a routine job. There is no typical week as a Third Bridge Associate.

• The Founder’s Mentality completely resonates with you, as this approach is part of our DNA. You’re an independent thinker who feels energised by the freedom Associates have to come up with the best solutions for their clients, because you’re endlessly curious and often question the way things are done. As long as you are eager to learn, we’ll provide you with the resources and coaching you need as you bring value to your clients and experts.  

• You’re a clear communicator who can create the right narrative to share your ideas with a wide range of people, such as introducing our products and services to new clients and experts. You find that conversations often lead to strong relationships with people because you easily connect. You always look for the most efficient way to get things done, rather than the path of least resistance - for example you pick up the phone to get an answer to your questions straight away, rather than send an email and wait for a reply. Cold calling doesn’t phase you - what matters to you is to get results, and fast. 

Thrive at Third Bridge!

The starting Associate pay places you in the top 30% of graduate salaries across industries, and it is complemented with an uncapped bonus commensurate with target achievement. You can expect clear performance goals and to be recognised for your contributions. After ~2 years of strong results you could transition from being an individual contributor to managing your own team and P&L - a huge career milestone. Depending on your aspirations, you could also progress to a role in Sales, Product, or opportunities across our organisation.
We ensure every team member is able to bring their best self to work as well as in their lives outside - take a look at our benefits:

• Salary: competitive base salary of HKD 300,000 which increases to HKD 340,000 upon performance milestone achievement (average timeframe is 12-14 months) plus an uncapped bonus

• Vacation: 15 days (which increases to 20 days after 2 years of service) 
• Learning: personal development allowance of HKD 9,800 per year, which can be used for any learning programmes you feel would be beneficial for you
• Health and wellbeing: private medical insurance, Modern Health to focus on mental health. Pension scheme.
• Future and family: pension scheme and vitality private medical insurance
• Flexibility: work from anywhere for one month per year, 2 annual volunteer days, 2 personal days when life throws you a curveball and 'Summer Fridays'
• Rewards: get points through our colleague-to-colleague recognition programme to spend on hotels, gift cards, donations to charity and more 
• Social: weekly optional social gatherings, daily breakfast and snacks, social events
• Visa Sponsorship is available to eligible talents

The successful candidate must, by the start of the employment, have permission to work in the country they are applying.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.