Credit Controller II
Credit Controller II (TR7)
Collection activities include responding to customer inquiries to get their accounts current. Primarily handles contacts with customers via outbound or inbound communication mediums (Phone, email, etc.).
About the Role
In this opportunity you will:
Make sure customers pay on due dates.
Collect, manage and provide resolution of outstanding invoices from past due accounts in a defined book of business (assigned portfolios – including Medium to Large accounts).
Ensure all credit and collection policies are adhered to at all times.
Maintain regular and direct communication with customers through their preferred means of contact to ensure the account stays current.
Negotiate payment plans, assist customers to enroll in autopay and other payment schedules.
Investigate delinquent accounts and provide appropriate documentation to customers when needed.
Maintain/update records in the systems and generate related reports.
Liaise with Sales Support, Customer Service, Accounts Receivable Support and Dispute Teams related to the assigned portfolios.
Manage the decision process on disconnecting customers when payments cannot be negotiated.
Attend to assigned cases from review to closure.
Review and propose action to be used in the decision process on service interruptions or late stages (write-offs, etc.) for customers when payments cannot be negotiated within a set strategy and timeline.
Continuously promote self-service options to customers for faster and secured ways of payment to Thomson Reuters.
Suggest & implement improvements to current practice.
Understand and follow established collections ways-of-working.
Apply company policies and procedures to resolve issues.
About You
Candidate must possess at least a Bachelor's/College Degree, any field.
At least 1.5 of working experience in the related field is required for this position.
Preferably 1-4 Years Experienced Employees specializing in Finance – Collections/Accounts Receivable, General/Cost Accounting, or equivalent.
Work experience in a BPO industry is an advantage (Order to Cash, Customer Service and similar)
Very good communication skills with excellent customer service or stakeholder relationship
Willing to work on night shifts; or based on business needs
#LI-SS3
What’s in it For You?
Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:
Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
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Welcome to your next career adventure as a Credit Controller II with Thomson Reuters! Located in the vibrant Salarpuria Sattva Knowledge Court in Bangalore, you'll play a vital role in ensuring the financial harmony of our organization. In this position, you’ll actively contribute to collection activities, and your mission will be to keep customer accounts current by responding to their inquiries and managing outstanding invoices from medium to large accounts. Picture yourself engaging with customers through phone and email as you negotiate payment plans and assist with autopay enrollments, all while maintaining a friendly and professional demeanor. You’ll work closely with various teams, including Sales Support and Customer Service, to ensure that our credit and collection policies are not just followed but excelled in. In this dynamic environment, your power to influence outcomes allows you to manage the decision-making process for delinquencies and service interruptions. Your efforts will support not only the financial health of Thomson Reuters but also enhance customer relationships, helping us shape a transparent and inclusive future in the legal, tax, compliance, and news industries. If you're someone who thrives on organization, effective communication, and building rapport, and you hold a Bachelor's degree along with relevant experience, we invite you to join us on this rewarding journey. Let's redefine the future together!
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