Field Service Technician Maine

Field Service Technicians at TOMRA North America are responsible for traveling to retail locations to repair and maintain reverse vending machines. This involves troubleshooting, testing, and replacing both mechanical and electrical components to ensure that the machines operate efficiently and meet customer satisfaction.

To qualify as a Field Service Technician at TOMRA North America, candidates should have superb customer service and communication skills, proficiency with laptops and Windows, and a valid driver's license. A strong safety record at previous jobs is also essential for this position.

TOMRA North America takes the professional development of its Field Service Technicians seriously by offering tuition reimbursement and various professional development assistance programs. We believe in investing in our employees to help them grow in their careers.

Yes! Field Service Technicians at TOMRA North America are provided with a company vehicle to facilitate their travel to different retail locations, making it easier to manage repairs and maintenance efficiently.

As a Field Service Technician at TOMRA North America, you can expect comprehensive benefits, including medical, dental, and vision insurance, a 401(k) plan with matching contributions, paid time off, and various support programs to enhance your overall well-being.

When answering this question, highlight specific experiences where you successfully diagnosed and repaired mechanical components in your previous roles. Use examples to illustrate your problem-solving skills and ability to handle technical challenges.

In your response, discuss the safety protocols and practices you follow, such as proper usage of personal protective equipment (PPE), awareness of the work environment, and regular safety training. Emphasize how you prioritize safety for yourself and customers.

Highlight your strong customer service skills here. Discuss techniques you employ such as active listening, empathetic communication, and problem-solving strategies that enable you to defuse situations and maintain a positive relationship with customers.

Share your perspective on the challenges you face when working with electrical systems, such as complexities of diagnosing faults. Discuss how you approach these challenges and any specific experiences that showcase your capabilities.

In your answer, provide an example of a situation where you had limited time to fix a machine. Talk about how you prioritized tasks, your approach to remain calm under pressure, and how you ultimately managed to succeed in that scenario.

Discuss the resources you utilize to stay informed, such as industry publications, online courses, workshops, or networking events. Emphasize your commitment to continuous learning to improve your skills as a Field Service Technician.

Your response should reflect your alignment with TOMRA’s mission of sustainability and innovation. Discuss the company’s values and how they resonate with your career aspirations, as well as your enthusiasm for contributing to their goals.

Share a specific story where your efforts led to outstanding customer satisfaction. Explain the actions you took, the challenges faced, and the positive outcome. This will demonstrate your commitment to excellent service.

In your response, mention specific tools and equipment you are familiar with, such as multimeters, hand tools, or diagnostic software. Highlight your proficiency with these tools and their importance in ensuring quick and effective repairs.

Reflect on your past experiences balancing independent work and teamwork. Provide examples that show your ability to work autonomously and collaboratively, illustrating flexibility and adaptability in both environments.