Manager, Launch Operations

TopView Group, a well-established sightseeing company with over a decade of successful operations in New York City, is currently experiencing rapid growth on a global scale.  Powered by in-house technology, TopView Group creates one-of-a-kind experiences for everyone around the world. Our rapidly growing portfolio of products provides a variety of popular adventures, including hop-on hop-off bus tours in NYC and London, special events such as Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. Having recently launched  in Philadelphia, Washington DC, Atlanta, Houston and Dallas, we are planning to launch in many other exciting locations.

As the Manager, Launch Operations, you will coordinate various aspects of new product and geography launches for the company. The position will report directly to the Senior Manager, Launch Operations. We believe that in-person collaboration is critical for TopView Group’s continued success, therefore this role will be a full-time, on-site position at our current office located in Midtown NYC. This role will entail travel, both domestically and internationally, of about 25%. Some weekend and holiday availability may be required from time to time.

Our company culture thrives on fast pace, innovation, and productivity, catering to more than one million guests annually.  As we experience this exceptional growth, we are seeking a dynamic and skilled professional to join our team as the Manager, Launch Operations. We are searching for an individual who brings to the table a start-up mentality since our company is rapidly scaling and focused on being competitive and innovative while challenging ourselves at every opportunity. If you are ready to build something big then you are the perfect fit!  

Responsibilities:

• Coordinate product and geographical expansion and launch efforts, including regulatory & licensing requirements, infrastructure establishment, vendor sourcing, operations set-up, and start up activities
• Establish required infrastructure and ensure operational readiness at launch sites
• Address any issues that arise during the launch process and develop contingency plans to keep projects on track
• Ensure projects proceed and are completed in a timely, efficient and cost-effective manner
• Collaborate effectively with various internal stakeholders such as marketing, finance, HR, operations, hospitality, IT, etc. as well as with government agencies and third-party vendors
• Support RFP processes to find and select the right vendors, and negotiate on pricing and terms
• Create standard operating procedures and document best practices for launching new products and geographies
• Perform other tasks as assigned

Qualifications:

• 5-10 years experience in leading physical expansion projects or new launches, preferably in the transportation, logistics, hospitality, restaurant, food & beverage, or entertainment sectors
• Strong project management skills
• Ability to establish priorities and manage workload
• Ability to comprehend and interpret technical information presented in a variety of forms, including but not limited to engineering drawings, engineering specifications, architectural drawings, standard operating procedures, governmental regulations, etc.
• Experience with various productivity, project management, and financial suites such as Google Workspace, MS Office Suite, Monday.com, ClickUp, SAP, Netsuite, etc.
• Excellent verbal and written communication skills
• Ability to communicate effectively across all levels of the organization
• Experience negotiating with vendors on price, quality, and payment terms
• Familiarity with building and interpreting financial models
• Project Management Professional (PMP) certification (preferred)

Benefits: 

• Health, dental, vision insurance
• Paid time off
• Tour and entertainment discounts

Salary Range: $80,000 to $100,000 plus performance based bonus