Onsite Coordinator

As an Onsite Coordinator at Trescal, you'll be responsible for day-to-day scheduling and dispatching of our Mobile Calibration Laboratories. You'll serve as the primary contact for customers, ensuring their needs are met across various communication platforms. This includes addressing customer inquiries, securing site logistics, and facilitating timely communication between on-site crews and customers to uphold our commitment to customer satisfaction. Additionally, you will manage document reviews for invoicing and job completion, contributing to the overall efficiency of our operations.

For the Onsite Coordinator role at Trescal, candidates must possess a High School diploma or equivalent, along with a minimum of two years of experience in a customer service or relations role. Essential skills include excellent communication abilities, proficiency in Microsoft Office, strong attention to detail, and the capacity to manage multiple tasks simultaneously. A high sense of urgency and the willingness to travel locally are also important. While not mandatory, experience with inventory tracking systems and scheduling personnel is preferred.

At Trescal, the well-being of our employees is our priority, which is why we offer a comprehensive benefits package for our Onsite Coordinators. In addition to health insurance, you'll have access to paid time off, a competitive 401k plan, and various career development opportunities. We emphasize creating a challenging yet supportive work environment where your ideas can flourish, in addition to referral bonuses and a strong focus on employee retention.

Trescal is committed to fostering a culture of continuous learning and development. As an Onsite Coordinator, you will have ample opportunities to enhance your skills through various training programs, workshops, and on-the-job learning experiences. Our collaborative environment encourages teamwork and mutual support, allowing you to grow alongside your colleagues. We believe in investing in our employees' careers, which is why you will find numerous avenues for professional advancement within the company.

A typical day for an Onsite Coordinator at Trescal involves a blend of coordination and customer interaction. You will begin by reviewing the day’s schedules for our Mobile Calibration Laboratories. Throughout the day, you’ll communicate with customers to address any inquiries, confirm site logistics, and ensure that all calibration services are running smoothly. By actively engaging with your team and leveraging your organizational skills, you’ll facilitate effective scheduling and dispatching that keeps our operations seamless.

In preparing for this question, think about how you actively listen to customer needs, clarify expectations, and follow-up to confirm satisfaction. Share examples of previous experiences where you successfully navigated customer interactions, emphasizing your ability to adapt communication styles based on the situation.

Explain your approach to time management and task prioritization, showcasing your method for determining what tasks are urgent versus important. Discuss tools or techniques you've used, like to-do lists or scheduling software, while providing a specific example of a time when you effectively balanced competing demands.

Prepare a STAR response (Situation, Task, Action, Result) to articulate a specific incident where you addressed a customer's concern. Focus on the steps you took to resolve the issue, the outcome, and what you learned from the experience to enhance your customer service skills.

Be ready to discuss any past roles that involved scheduling tasks and coordinating team assignments. Highlight any software or systems you've used for scheduling while providing concrete examples of challenges you faced and how you overcame them to ensure efficiency.

Discuss your flexibility and adaptability in the face of schedule changes. Share strategies for communicating with customers and team members promptly, as well as solutions you’ve implemented to minimize disruption and maintain service levels during such changes.

List specific tools you're familiar with, particularly Microsoft Office products like Excel for spreadsheet management and email for communication. Emphasize any additional software relevant to scheduling or customer management, and provide examples of how these tools have helped you in previous roles.

Express your understanding of how exceptional customer service enhances client satisfaction and retains business. Speak about your belief in building long-term relationships with customers and how you see this contributing to Trescal's growth and reputation in the calibration industry.

Provide a detailed account of a previous project that required you to manage logistics effectively. Focus on the coordination efforts you took, how you engaged with different teams, and the measurable outcomes that illustrated the project’s success.

Discuss the importance of accuracy in documentation for invoicing processes and your methods of maintaining precise records. Mention any specific systems you’ve used to ensure that invoices are generated accurately and on time, reflecting the services provided.

Prepare to highlight your relevant experience, skills, and cultural fit with Trescal. Emphasize your commitment to customer service, organization skills, and ability to work collaboratively within a team, along with a reflection on why you are passionate about joining Trescal.