Telesales Consultant

As a Telesales Consultant at Global Payments, you'll be responsible for conducting telesales calls to introduce our payment solutions, identifying and qualifying sales opportunities, and building relationships with clients. Meeting and exceeding monthly sales targets while providing exceptional customer service and maintaining accurate CRM updates are also key duties.

To qualify for the Telesales Consultant role at Global Payments, candidates should have a minimum of 2 years of proven experience in telesales, a track record of meeting or exceeding sales targets, and strong communication skills. Additionally, familiarity with CRM systems and a high degree of motivation are essential.

Telesales Consultants at Global Payments undergo a comprehensive 3-week training program at our Stockport office. This training equips you with the knowledge and skills necessary for success in the role. If your travel exceeds 30 miles, accommodations and travel expenses will be fully covered during your training period.

The Telesales Consultant work schedule at Global Payments is set from Monday to Friday, 8:30 AM to 5:30 PM, ensuring you enjoy your weekends free. This structure allows for a great work-life balance while you focus on achieving your sales targets during the week.

Global Payments offers Telesales Consultants an excellent basic salary of £27,000, with an uncapped commission structure based on sales performance. You'll also enjoy opportunities for career growth, exciting events and incentives, and the flexibility of working from home.

In telesales, it's crucial to approach calls with a positive mindset and sound preparation. Start by researching your potential clients and tailor your pitch to their needs. Focus on building rapport and communicating the value of your solutions effectively to engage and persuade the prospect.

When discussing a time you exceeded a sales target, highlight specific strategies you implemented, such as using customer feedback effectively, personalizing your approach, or leveraging previous successes to build client confidence. Quantify your achievements to showcase your impact.

Successful Telesales Consultants require strong communication skills, resilience, and the ability to build relationships. Skills in time management and organizational abilities also help in managing multiple leads and tasks efficiently while maintaining high levels of customer service.

Handling rejection is part of telesales. It's important to stay positive and learn from each experience. Instead of viewing rejection as failure, consider it an opportunity for growth. Reflect on what went wrong and adjust your approach for future calls to improve your chances of success.

Expressing your interest in working for Global Payments should focus on their reputation as a trusted provider and their innovative payment solutions. You can talk about how you resonate with their mission and values, and how you are excited to contribute to their success in the financial technology space.

Maintaining relationships with clients involves regular follow-up communication, understanding their needs, and providing them with relevant updates. Tailoring your approach for individual clients based on their preferences and feedback shows you value their business and are committed to their success.

In a high-pressure environment, effective time management is key. Prioritize your tasks by setting specific objectives for each call session, using time blocks for focused work, and ensuring you stay organized with your leads and appointments. This approach helps maintain productivity while reducing stress.

Top-performing telesales consultants distinguish themselves through their ability to connect with clients, adapt their sales approach based on individual client needs, and maintain resilience in the face of challenges. It's also about maintaining a positive attitude and a strong focus on achieving results.

Researching potential clients involves utilizing various resources such as company websites, LinkedIn profiles, and industry news. Gathering insights on their business needs, challenges, and recent developments enables you to tailor your pitch and demonstrate that you understand their specific requirements.

Discuss what you enjoy about telesales, such as the excitement of making new connections, the challenge of meeting targets, or the satisfaction derived from helping clients find the right solutions. Your enthusiasm will resonate with interviewers and reinforce your fit for the Telesales Consultant role at Global Payments.