As an SMB Account Manager at UiPath, your primary responsibilities include managing existing accounts, fostering relationships with partners, and driving the entire sales process from strategy development through to closing. You’ll be tasked with achieving sales targets, cultivating customer relationships, and tailoring UiPath’s solutions to meet specific client needs.

The SMB Account Manager role at UiPath typically requires 2-5 years of solution/value selling experience, alongside 2+ years of coordinating cross-functional resources. A Bachelor’s Degree is highly preferred. Success in this role involves proven track record in achieving sales quotas and a strong ability to establish connections across various departmental levels within client organizations.

UiPath is committed to the professional development of its employees, including SMB Account Managers, by fostering a collaborative environment that allows for knowledge sharing and best practices. Our remote work culture encourages self-starters to pursue their personal development while contributing to the company’s success.

SMB Account Managers at UiPath focus on value selling approaches. They develop customized sales strategies that emphasize the unique benefits of our automation solutions, while also assessing trends in the market and responding proactively to customers’ evolving needs.

Success for an SMB Account Manager at UiPath is characterized by achieving or exceeding sales targets, developing strong relationships within customer organizations, effectively presenting our solutions, and strategically identifying upsell and cross-sell opportunities to enhance client satisfaction and loyalty.

When answering this question, highlight specific examples of your past experiences in solution/value selling. Mention particular methods you employed to understand customer pain points and how you successfully developed customized solutions to meet those needs.

Discuss your methods for establishing rapport with clients, such as regular check-ins, actively listening to their feedback, and providing additional value through insights into their business operations. The aim is to create a partnership rather than just a transactional relationship.

For this question, describe how you keep track of competitor activities, market shifts, and industry trends. You might talk about using research, attending industry events or webinars, and participating in professional networks to stay informed.

Provide a specific example that details the target you needed to achieve, the strategies you used, the obstacles you faced, and how you overcame them. This demonstrates your resilience and effective strategy in action.

Explain your approach to prioritizing tasks based on sales potential, relationship status, and urgency of clients’ needs. Talk about the tools or methods you use for efficient time management and follow-ups.

Respond by mentioning specific aspects of UiPath and its culture that resonate with you. Discuss your interest in automation, the impact of technology on businesses, and how you align with their values of curiosity and collaboration.

Detail your approach to objection handling by emphasizing active listening, understanding the client’s viewpoint, and providing clear, relevant responses that address their concerns while showcasing the benefits of UiPath’s solutions.

Use this question to showcase a specific instance where you worked with other departments to achieve a common goal. Highlight how teamwork enhanced the project outcome and describe your role in facilitating communication.

Focus on personal and professional motivations such as achieving targets, building strong client relationships, and the satisfaction that comes from helping customers solve their business challenges through automation.

Share your methodologies for gathering and analyzing client information, such as conducting surveys, insightful conversations, and applying research data to identify pain points and articulate how UiPath’s solutions can meet those needs.