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Field Service Specialist III

Overview

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Responsibilities

This is a field service position and provides specialized repair (radiology, nuclear medicine) and maintenance services to diagnostic imaging and/or lab equipment, and biomedical equipment. 

Essential Key Job Responsibilities

  • In addition to duties of Field Service Specialist II, performs repair and maintenance on “High Tech” imaging equipment, such as Cath Lab, MRI, Advanced CT Scanners, and PET units more than 75% of the time.
  • Utilizes training opportunities to significantly reduce contract dependency for the same equipment. 
  • Employee functions as a leader in the Clinical Engineering department, providing oversight and assistance to FSS, for the efficient and cost effective repair and maintenance of imaging equipment.
  • Effectively handles all service emergencies and necessary communications with Vendor, Department, and Clinical Engineering CE Manager.
  • Assists in the ordering of parts and supplies necessary for the servicing of Diagnostic Imaging and Biomedical equipment.
  • Is capable of providing coverage and support for CE Manager during manager’s absence.
  • Provides input to the CE Manager regarding new service opportunities within a location serviced by the Clinical Engineering Division.
  • Provides appropriate service cost history to the CE Manager with an emphasis on Contract Vs. Time and Material contrast for the continual reduction of service expense.
  • May also provide repair and maintenance of general biomedical equipment as secondary responsibility or as assigned.

 

Qualifications

  • Associates degree in Electrical Engineering, Biomedical or Mechanical Engineering or related field, equivalent military education, graduate of technical program, or equivalent training validated through training certificates, or equivalent experience.  
  • A minimum of seven years’ experience servicing medical imaging equipment such as General X-Ray (Rad, including but not limited to Rad Rooms, Portables and C-Arms) Must have the ability to repair and maintain a wide variety of imaging equipment.
  • CRES preferred
  • Driver's License & reliable transportation required

 

This requisition represents 2 vacant positions.

Average salary estimate

$80000 / YEARLY (est.)
min
max
$70000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Field Service Specialist III, UNAVAILABLE

Are you ready to take your career to the next level as a Field Service Specialist III with CommonSpirit Health in Little Rock? In this impactful role, you'll be at the heart of healthcare innovation, providing specialized repair and maintenance services for diagnostic imaging and lab equipment. CommonSpirit Health is a prominent nonprofit Catholic healthcare organization that believes in building a healthier future through integrated health services. You'll work primarily with high-tech imaging equipment like MRI, Advanced CT Scanners, and PET units, spending over 75% of your time in hands-on service. Your expertise will significantly reduce the reliance on external contracts, ensuring efficient operation and top-notch service delivery. Not only will you lead within the Clinical Engineering department, but you'll also play a crucial role during service emergencies, coordinating effectively with various stakeholders to ensure seamless operation. This is a great opportunity to grow professionally while contributing to a mission that impacts millions of lives annually, as CommonSpirit continues to be a game changer in the healthcare landscape. If you have a background in Electrical Engineering, Biomedical Engineering, or have equivalent technical training and experience, you might just be the person we are looking for. Join us in making a difference!

Frequently Asked Questions (FAQs) for Field Service Specialist III Role at UNAVAILABLE
What are the main responsibilities of a Field Service Specialist III at CommonSpirit Health?

As a Field Service Specialist III at CommonSpirit Health, you'll take on significant responsibilities including specialized repair and maintenance of high-tech imaging equipment like MRI and Advanced CT Scanners. More than 75% of your role will focus on servicing this equipment, while also providing leadership and guidance to other specialists. You'll handle service emergencies, assist with parts ordering, and even support the Clinical Engineering Manager during their absence.

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What qualifications do I need to apply for the Field Service Specialist III position at CommonSpirit Health?

To be considered for the Field Service Specialist III role at CommonSpirit Health, you need an Associate's degree in Electrical Engineering, Biomedical Engineering, or a related field. Alternatively, equivalent military education or technical training will also be recognized. Additionally, a minimum of seven years' experience servicing medical imaging equipment is required, along with a preferred CRES certification.

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What type of equipment will I be working on as a Field Service Specialist III at CommonSpirit Health?

In the role of Field Service Specialist III at CommonSpirit Health, you'll work primarily on high-tech imaging equipment, which includes MRI machines, Advanced CT Scanners, Cath Labs, and PET units. You'll also occasionally support general biomedical equipment service as assigned, ensuring a diverse and engaging work environment.

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What is the career progression like for a Field Service Specialist III at CommonSpirit Health?

Career progression as a Field Service Specialist III at CommonSpirit Health includes opportunities to take on leadership roles within the Clinical Engineering department. You may provide oversight and training for other specialists, as well as play a strategic role by providing input on new service opportunities and improving overall service cost efficiency.

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What benefits can I expect when working as a Field Service Specialist III at CommonSpirit Health?

As a Field Service Specialist III at CommonSpirit Health, you can expect a range of benefits, including competitive compensation, opportunities for continual education, access to training programs, and a chance to contribute to meaningful healthcare solutions. Additionally, you'll become part of a community-focused organization that values innovation and humankindness.

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Common Interview Questions for Field Service Specialist III
Can you describe your experience with high-tech imaging equipment?

When answering this question, aim to highlight specific experiences you have had working with MRI, CT Scanners, or similar equipment. Discuss your troubleshooting skills, types of maintenance you regularly performed, and any challenges you've overcome in servicing these machines.

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How do you prioritize multiple service requests?

It's important to demonstrate your organizational skills here. Discuss methods you use to evaluate the urgency of each request, manage your time effectively, and assign resources accordingly to tackle the most pressing needs without compromising service quality.

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Describe a challenging repair you successfully completed.

Use this opportunity to narrate a particular repair that pushed your skills and knowledge. Emphasize your problem-solving process, the technical expertise required, and the positive impact this had on your team or the healthcare services provided.

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How do you stay updated with the latest technology in medical imaging?

Explain your commitment to continual learning. Discuss resources such as professional development workshops, online courses, webinars, or industry publications that you regularly engage with to maintain and update your skills in the fast-evolving field of medical technology.

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What is your approach to handling service emergencies?

Provide insight into your crisis management abilities. Discuss the steps you take when faced with service emergencies including assessment, communication with stakeholders, coordination of resources, and documenting incidents for future reference.

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How do you ensure compliance with safety regulations and protocols?

Focus on your understanding of safety and regulatory standards relevant to medical imaging and equipment. Discuss the procedures you follow to ensure compliance and how you communicate safety practices within a team to maintain a safe work environment.

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Can you explain your experience with troubleshooting imaging equipment?

Detail the methods and strategies you employ when troubleshooting issues with imaging equipment. Discuss the importance of a systematic approach, utilizing diagnostic tools, and collaborating with colleagues or vendors when necessary.

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What role do you think a Field Service Specialist III plays in the healthcare system?

Articulate the significance of your role in ensuring that imaging equipment functions effectively and reliably, which ultimately contributes to the overall quality of patient care. Highlight how timely and efficient repairs can directly impact diagnostic outcomes.

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How would you handle a conflict with a team member regarding methods of equipment repair?

Discuss your conflict resolution skills, emphasizing the importance of proactive communication and collaboration. Talk about how you would seek to understand the other person's perspective, work together to find a solution, and ensure the maintenance of a cohesive team dynamic.

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What motivates you in your professional role?

Share a genuine motivation story or a personal connection to healthcare. Whether it's the opportunity to help save lives or the excitement of working with cutting-edge technology, convey your passion for the field and how it drives your performance as a Field Service Specialist III.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 28, 2025

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