Registrar - job 1 of 2

The Registrar at Arizona General Hospital Mesa is responsible for accurately registering patients for services, which includes identifying patients, verifying insurance information, and collecting demographic and financial details. This role also involves interviewing patients to gather necessary data, explaining hospital policies, and entering information into the electronic health record system, ensuring a smooth experience for patients throughout their visit.

To apply for the Registrar position at Arizona General Hospital Mesa, you need a high school diploma or GED and at least six months of customer service experience in areas like finance, clinics, or insurance. Preferred candidates will have one year of relevant experience in a hospital setting. An American Heart Association-issued BLS card is also required.

The Registrar contributes to patient experience at Arizona General Hospital Mesa by ensuring that the registration process is efficient and welcoming. They provide excellent customer service, addressing inquiries, and coordinating with different hospital departments, which helps create a positive and seamless experience for patients from the moment they arrive.

Yes! Arizona General Hospital Mesa is committed to the professional development of its staff. Registrars will be expected to attend appropriate courses related to birth registration and other necessary training to stay updated on federal and state regulations, ensuring compliance and high-quality service.

The Registrar position at Arizona General Hospital Mesa offers a comprehensive benefits package, including access to Dignity Health's Education Benefit program for debt relief and student loan assistance after 180 days of employment. Full-time employees can receive up to $18,000 over five years, while part-time staff can receive up to $9,000, supporting your educational goals.

When answering this question, consider highlighting your customer service experience, particularly in relevant fields. Discuss how your background prepares you for effectively managing patient registrations and interactions within a hospital environment.

Emphasize your strong communication skills and ability to empathize with patients. Describe a situation in which you maintained professionalism and empathy while helping a distressed patient, showcasing your ability to remain calm and manage conflicts effectively.

Talk about your attention to detail and organizational skills. Share your typical process for verifying information, such as double-checking data against identification documents to minimize errors.

Explain that excellent customer service is essential for creating a welcoming environment in healthcare. Highlight how first impressions during registration can significantly impact a patient's overall experience and trust in the facility.

Discuss the ethical and legal obligations related to patient confidentiality, such as HIPAA regulations. Emphasize the significance of safeguarding sensitive information to maintain patient trust and organizational integrity.

Detail your familiarity with electronic health record systems, including any specific software you have used. Discuss how you've navigated record-keeping effectively and how you plan to adapt to new systems provided by Arizona General Hospital Mesa.

Share your strategies for task prioritization, such as assessing urgency, efficiently managing time, and utilizing team support when necessary. Providing an example of how you handled a particularly busy day can effectively illustrate your point.

Approach this question by emphasizing your communication skills. Discuss how you would ensure clarity and understanding, using simple language while being patient and approachable so that patients feel comfortable asking questions.

Indicate that you stay informed by participating in ongoing education, attending training sessions, and following relevant healthcare news. Mention any specific resources or networks that you utilize to keep your knowledge current.

Reflect on the common challenges faced by Registrars, such as managing high volumes of patients or dealing with difficult situations. Provide insight into how you would approach these challenges positively, viewing them as opportunities for professional growth.