Keyholder (PT) - Fashion Place

As a Keyholder at UNTUCKit, your primary responsibilities will include creating a cohesive work environment that engages associates, executing store operations, maintaining high levels of customer satisfaction, and managing the store operations by opening and closing the facility. You'll lead by example in customer service and support activities on the sales floor to ensure that our customers have an enjoyable shopping experience.

To apply for the Part Time Keyholder position at UNTUCKit, you should have prior retail management experience and a solid understanding of sales principles and customer service practices. A high school degree is required. Familiarity with Apple products and online POS systems is preferred, as is the ability to communicate effectively and work on a flexible schedule, which includes evenings and weekends.

UNTUCKit is committed to the growth and development of its team members. As a Keyholder, you'll participate in UNTUCKit University training, where you’ll learn about product knowledge and sales techniques. This position also offers mentorship opportunities to help enhance your management skills while ensuring you have fun along the way!

A typical work schedule for a Keyholder at UNTUCKit is flexible and may vary, encompassing day, evening, weekends, and holidays. This provides an excellent opportunity for those who need adaptable hours while still committing to a role that fosters team engagement and customer service excellence.

While working as a Part Time Keyholder at UNTUCKit, you’ll enjoy a comprehensive benefits package that includes a retirement plan (401k), paid time off, public holidays, and access to wellness resources, making your work-life balance easier and enjoyable.

When discussing your retail management experience, focus on specific examples that demonstrate your leadership, problem-solving skills, and ability to motivate a team. Describe any achievements or challenges you've overcome in previous roles that highlight your suitability for the Keyholder position.

To answer this, provide specific strategies you've used in the past, like assessing customer needs and actively engaging with shoppers. Describe a scenario where you went above and beyond to ensure a positive customer experience, aligning it with UNTUCKit's commitment to exceptional service.

Discuss the importance of communication and collaboration among team members. Offer examples of activities or practices you have implemented in your past roles to promote a cooperative and energetic work environment that aligns with UNTUCKit’s CORE values.

Provide a detailed example of a challenging customer interaction. Highlight your conflict-resolution skills and the steps you took to rectify the situation, ensuring you convey how you maintained professionalism and empathy throughout the process.

Prior to the interview, take time to familiarize yourself with UNTUCKit’s offerings. In your response, express your enthusiasm for the brand, and mention specific products, explaining what you admire about them or how you would promote them to customers based on their needs.

Discuss your time-management skills and techniques you use to stay organized. Provide a real example where you effectively managed your time and prioritized tasks during peak hours, illustrating your ability to handle a fast-paced retail environment.

Outline your training philosophy, focusing on how you ensure new hires feel comfortable and informed. Discuss the importance of mentorship and sharing company values to foster a positive onboarding experience, making sure to relate it back to UNTUCKit’s culture.

Share specific strategies that engage customers, such as greeting them warmly, actively listening to their needs, and offering tailored product recommendations. Show your understanding of the importance of building a relationship with customers to create a positive shopping atmosphere.

Your response should reflect your passion for retail and the joy you find in helping customers. Mention how achieving personal and team goals motivates you, along with your desire to contribute positively to the store's atmosphere, aligning it with the UNTUCKit ethos.

Discuss your admiration for UNTUCKit's brand, culture, and community impact. Share how the company’s commitment to quality and customer service aligns with your personal values, making it an ideal place for you to apply your skills as a Keyholder.