Keyholder (PT) - Menlo Park Mall

As a Part-Time Keyholder at UNTUCKit, your main responsibilities will revolve around creating a cohesive work environment and ensuring high levels of customer satisfaction. This includes opening and closing the store, maintaining the sales floor and stock room, and executing UNTUCKit University training. You'll also engage with customers by assessing their needs and providing assistance based on product features, all while fostering a fun and relaxed shopping atmosphere.

To qualify for the Keyholder position at UNTUCKit, candidates should have proven experience as a sales associate, a solid understanding of customer service practices, and some retail management experience. A high school diploma is required, although a BA/BS degree is a plus. Additionally, familiarity with Apple products, G-suite, and omni-channel POS systems is essential to ensure seamless operations on the sales floor.

As a Keyholder at UNTUCKit, you can expect a casual and inclusive working environment that encourages fun, collaboration, and professional growth. Our core values—Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun—create an engaging atmosphere that fosters team spirit and motivates everyone to provide excellent customer service.

The Part-Time Keyholder position at UNTUCKit requires flexibility in scheduling, with work hours ranging from day shifts to evenings, weekends, and even holidays as needed. This variety allows for a balanced work-life mix while still offering the chance to grow within the retail space.

Keyholders at UNTUCKit enjoy a range of benefits, which include a retirement plan (401k), paid time off, wellness resources, and opportunities for training and development. Along with a casual work environment, these benefits contribute to an enjoyable and supportive workplace where employees feel valued.

When answering this question, focus on detailing your previous roles, emphasizing any leadership positions or experiences where you motivated staff or handled specific challenges. Highlight your problem-solving skills and how you contributed to team success.

Discuss your customer service philosophy, providing concrete examples of how you engage with customers, assess their needs, and tailor your service to enhance their shopping experience. Show your enthusiasm for going above and beyond.

Showcase your ability to manage time and responsibilities efficiently. Talk about how you prioritize tasks and maintain motivation while on the floor alone, and share any techniques you use to stay organized.

Provide a detailed anecdote that highlights your patience, active listening skills, and problem-solving ability. Emphasize the resolution of the situation and what you learned from it.

Discuss your approach to mentoring, focusing on how you ensure new associates feel comfortable and engaged. Highlight any training techniques you prefer, such as hands-on demonstrations or shadowing, and the results of your training efforts.

Identify and elaborate on the core values of kindness, communication, teamwork, and fun, explaining how they contribute to a positive customer experience and work environment, using examples from your past experience.

Talk about specific sales tactics you utilize, whether it’s engaging customers through effective communication, understanding their needs, or cross-selling products. Sharing a success story can further illustrate your approach.

Discuss your familiarity with different POS systems, particularly the omni-channel systems used at UNTUCKit. Highlight your confidence in processing transactions and managing inventory using these tools.

Share ideas you have implemented or would implement to promote a positive culture, such as team-building exercises, daily huddles, or recognition programs that encourage staff engagement while having fun in the workplace.

Emphasize your commitment to continuous learning about products. Discuss methods such as completing training programs, engaging with product training materials, or holding team meetings to share knowledge.