Experienced customer service rep and virtual assistant - Contract to Hire - job 5 of 5

We are seeking an experienced Customer Support Specialist to join our dynamic team. This role is pivotal in providing outstanding customer service via email and chat, ensuring customer satisfaction, and enhancing our brand reputation. Key Responsibilities... Promptly respond to customer inquiries via email and chat, ensuring a timely and effective resolution of issues or questions. Become proficient with Shopify's e-commerce platform to manage customer interactions efficiently. Provide personalized skincare product recommendations based on customer needs and preferences. Monitor customer feedback and collaborate with the team to improve product offerings and customer service strategies. Maintain a high level of product knowledge to assist customers effectively. Handle customer complaints with empathy and professionalism, offering solutions that align with company policies and customer satisfaction. Collaborate with the marketing and sales teams to stay updated on new products, features, and promotions