Clinical Case Manager

As a Clinical Case Manager at VET.CT, your key responsibilities include managing incoming veterinary radiology and telemedicine cases, monitoring caseloads, maintaining communication between clients and our team of specialists, and troubleshooting image transfer issues. You will play an essential role in ensuring that our clients receive timely and efficient service.

To become a Clinical Case Manager at VET.CT, you should have knowledge or experience in the veterinary industry. While experience in digital medical imaging is desirable, it's not mandatory. Strong communication, organizational, and problem-solving skills are crucial to succeed in this position.

While not mandatory, experience working with international clients is highly desirable for the Clinical Case Manager role at VET.CT. This experience can help in building effective communication and relationships with diverse clientele.

As a Clinical Case Manager at VET.CT, you will receive extensive training, particularly in troubleshooting software and image transfer issues. Additionally, you will be part of a supportive team that emphasizes collaboration and communication. Our company also offers an Employee Assistance Programme to promote well-being.

In addition to a flexible part-time work schedule, Clinical Case Managers at VET.CT enjoy numerous benefits, including 28 days of holiday, medical, dental, and vision coverage, life and disability insurance, a 401k pension plan, and potential eligibility for company shares after 12 months.

When handling a case with clinical urgency as a Clinical Case Manager, it's essential to prioritize communication. I would assess the situation quickly, ensuring immediate contact with the relevant radiologists and specialists. Time is critical, so efficiently coordinating the response while keeping the client informed would be my primary focus.

In my previous role, a client experienced issues with image transfer software. I calmly and efficiently guided them through troubleshooting steps, maintaining open communication. By staying composed and taking initiative, we resolved the issue quickly, which helped restore the client's confidence in our service.

To manage a heavy caseload effectively, I prioritize tasks based on urgency and importance. Utilizing organization tools, such as digital task lists or calendars, helps me stay on track, and I make sure to allocate time for quick check-ins with clients to keep communication fluid and expectations clear.

Effective communication hinges on active listening and clarity. I regularly check in with clients to understand their needs and tailor my communication style to suit individual preferences. When coordinating with specialists, I summarize key points and confirm understanding to minimize misunderstandings.

My motivation for providing excellent customer service stems from my desire to make a difference in the lives of clients and their pets. I believe that clear communication and prompt assistance can significantly impact client satisfaction, making me passionate about striving for high-quality support every day.

During peak times, managing stress is crucial. I practice mindfulness techniques and take short breaks to recharge. Planning my work in advance and staying organized helps reduce feelings of overwhelm, allowing me to remain calm and efficient when faced with high demand.

I have experience with various case management tools, including digital medical imaging software and client relationship management systems. Additionally, I am comfortable using databases and word-processing software, allowing me to adapt quickly to new tools that VET.CT may utilize.

I thrive in collaborative environments and believe that teamwork is vital in case management. I prioritize open communication and actively seek feedback from colleagues to create a supportive atmosphere that helps our team succeed. I also enjoy mentoring and assisting new team members whenever possible.

If I missed an important detail in a case, I would promptly acknowledge the oversight and take the necessary steps to rectify it. I believe in taking responsibility for my actions and would reach out to the client and specialists involved to ensure everyone is informed and on the same page moving forward.

I want to work for VET.CT because I admire the company's commitment to excellent service and supporting veterinary professionals. The opportunity to contribute positively to clients’ experiences while working in a collaborative and friendly environment excites me, and I believe my skills align perfectly with your mission.