Operations Chief of Staff

The Operations Chief of Staff at Via holds significant responsibilities, including overseeing the strategic planning process for the COO's organization and leading cross-functional projects that impact business outcomes. This role requires collaborating closely with the executive team to drive exceptional results and implement improvements that affect both growth and profitability.

To be considered for the Operations Chief of Staff position at Via, candidates typically need over 10 years of work experience, particularly in roles that involve P&L management or commercial deal-making. Additionally, strong leadership skills, the ability to thrive in dynamic environments, and a strategic mindset are crucial for success in this role.

A successful Operations Chief of Staff at Via is someone who is highly autonomous and can navigate ambiguity confidently. They possess a strategic mindset and are adept at making data-driven decisions. Detail-oriented execution is vital, as is the ability to lead effectively through influence and maintain open communication across various teams.

The salary range for the Operations Chief of Staff at Via is between $200,000 and $300,000 annually. Final compensation will be determined based on the candidate's experience, knowledge, and skill set. This role also comes with a generous benefits package that includes free medical plans and 401K matching.

Via is committed to building a diverse and inclusive workplace and actively encourages candidates from all backgrounds to apply for the Operations Chief of Staff position. The company believes that different voices and identities contribute to better solutions, and they welcome applications even from those who may not meet every qualification perfectly.

In responding to this question, highlight specific experiences where you led strategic initiatives. Discuss your approach to planning, execution, and how you measure success, providing concrete examples of challenges you've overcome.

Emphasize your proactive communication strategies. Provide examples of methods you use to foster cross-departmental collaboration, such as regular updates, shared tools, or meetings that promote transparency and alignment on goals.

Explain the importance of data-driven decisions in your past roles. Share specific tools or methodologies you've deployed to analyze data and how those results influenced your strategic decisions, especially in operations.

Choose a project that showcases your leadership skills. Detail your planning process, how you delegated tasks, and the outcome. Highlight any learnings and adjustments you made along the way to demonstrate adaptability.

Discuss your prioritization framework, such as urgency vs. importance. Provide an example of a scenario where you successfully juggled multiple tasks while ensuring key projects were completed on time.

Connect your passion for operations and technology with Via’s mission. Discuss specific aspects of operational excellence and tech innovation that drive you, and how you see yourself contributing to Via's goals.

Share a specific example of a conflict you navigated. Describe your approach to understanding different perspectives, facilitating dialogue, and finding a collaborative resolution that satisfies all parties involved.

Talk about qualities such as empathy, decisiveness, and the ability to inspire others. Provide examples from your experience where you've demonstrated these traits and the positive impact it had on your team.

Discuss approaches like regular check-ins, understanding stakeholder needs, and establishing trust over time. Provide examples where strong stakeholder relationships led to successful project outcomes.

Explain your commitment to continuous learning, such as attending workshops, following industry publications, or participating in relevant networks. Share examples of how you've applied new knowledge to your work.