Business Development Manager - job 3 of 7

The Business Development Manager at Visa is responsible for leading client portfolios, maintaining strong relationships, and contributing to strategic country plans. They engage directly with clients to understand their needs, drive sales initiatives, and assess competitive actions in the local market. Additionally, they are involved in identifying new business opportunities and coordinating with Visa's functional teams to customize solutions that drive value for clients.

To qualify for the Business Development Manager position at Visa, candidates must hold a minimum of an Honours Degree in financial management, accounting, business strategy, or a related field, along with 6+ years of professional experience, particularly in retail or transactional banking. Skills in negotiation, analytical thinking, account management, and strategic planning are also essential to succeed in this vibrant role.

The Business Development Manager contributes to Visa's success by actively managing and growing client relationships, creating tailored strategies that align with company goals. They identify market trends and leverage insights to propose innovative solutions that meet client needs, thus enhancing Visa’s reputation and fostering long-term partnerships within the payments industry.

Essential skills for the Business Development Manager role at Visa include strong negotiation and customer relationship skills, commercial acumen, analytical capabilities to derive insights from data, and excellent project management. Proficiency in strategic planning, budgeting, and presentation skills are also crucial in driving the success of client engagement efforts.

The work environment for a Business Development Manager at Visa is dynamic and hybrid, involving both in-office collaboration and remote work flexibility. This role entails regular market visits to engage with clients, attend to their queries, and execute strategic initiatives to establish Visa’s presence in the local market, all within a supportive and purpose-driven company culture.

In managing key client relationships, I prioritize open communication and active listening to understand their needs. I establish trust by providing consistent support and valuable insights. I focus on aligning Visa’s offerings with their strategic goals, ensuring that they see real value in our partnership.

I utilize a data-driven approach to analyze market trends. I assess current market conditions, review competitive actions, and incorporate insights from both qualitative and quantitative research. This understanding helps me tailor strategies that enhance Visa's offerings and anticipate clients' future needs.

During my previous role, I developed comprehensive sales strategies that targeted Mid-market clients. I analyzed client feedback and industry benchmarks, creating tailored presentations that articulated the benefits of our payment solutions. I also collaborated cross-functionally to execute these strategies effectively.

In a previous role, I negotiated with a key client who had several competing offers. I focused on understanding their primary concerns and tailor-fitted our proposal to highlight Visa's unique value propositions. Through effective communication and persistence, we reached an agreement, strengthening the partnership.

I employ a proactive approach by regularly reviewing compliance requirements and conducting training sessions for clients. I also utilize checklists and documentation to track compliance and promptly address any discrepancies. This ensures that clients are aware and uphold the expected service levels.

I believe in addressing client issues promptly and efficiently. I first listen to the client to gather all necessary information, then I collaborate with relevant Visa departments to find a resolution. Clear communication is key, so I keep the client informed during the process and ensure their satisfaction with the outcome.

Data analysis is crucial in my decision-making process. I use data to identify trends, evaluate performance levels, and make informed recommendations. Analyzing client feedback and market insights helps me customize strategies that align with the broader objectives of Visa and meet client needs effectively.

In a prior role, I managed a project to introduce a new payment solution for small businesses. I coordinated with various teams to research client needs, developed go-to-market strategies, and organized launch events. The project exceeded its enrollment target by 30%, demonstrating its demand in the marketplace.

I prioritize my workload by assessing urgency and importance. I utilize project management tools to track my tasks and deadlines, ensuring that I allocate sufficient time to high-priority clients while still meeting the needs of others. Regular check-ins help maintain relationships and manage expectations effectively.

The most important qualities for a Business Development Manager are strong communication skills, adaptability, and a commercial mindset. An ability to build relationships and trust is crucial, along with analytical skills to translate market insights into actionable strategies that drive growth for both Visa and clients.