Client Growth Analyst - job 18 of 25

Visa Direct is a cutting-edge payment service that allows clients (including issuers, acquirers, processors, merchants, remitters and service providers) to facilitate domestic and cross-border fund transfers/disbursements to Visa accounts in the U.S. and around the world using push payment technology, i.e., Original Credit Transaction (OCT), and traditional ACH/RTP payment rails to deposit into checking accounts and wallets. Visa Direct consumer and business applications include person to person (P2P) transfer, cross border remittances, funds disbursement (business to consumer or small business payments) including priority use cases of marketplace payouts, royalty and digital content payouts and gig economy services, and more.

The Client Growth Analyst will be responsible for driving and executing go-to-market strategies to achieve the budgeted transaction and revenue targets for select clients.  The candidate will support the identification and development of growth initiatives, under the direction of the Cross Border Strategy Director and senior Visa Direct Account Managers to grow and expand client accounts.  The ideal candidate will be a structured analytical thinker with excellent communication skills and a willingness to jump in to support growth strategies, operational issue resolution, account performance reporting and other day-to-day account activities.  The candidate enjoys variety and collaborating with client contacts and internal stakeholders to accomplish his / her priority objectives.  The candidate is thoughtful, curious, and analytical with a desire to make an impact and contribute to the growth of the NA and Visa Direct business. 

This is a client-facing and broad-reaching role so organizational savvy and interpersonal skills are critical as they will interface with all areas of Visa (sales, marketing, pricing, legal, risk, etc.) and with external clients. Visa is looking for an individual that is an organized with strong program management skills, the confidence and capability to make sound, logical decisions, and with a track record of success in fast-paced environments with demanding timelines.

Key Responsibilities:

Support account transaction and revenue annual plan for your accounts

Track actual transaction and revenue to plan identifying upside/downside opportunities

Support the identification of growth opportunities including developing client pitch materials and pro-forma business case

Develop and manage strategies for performance acceleration, including high potential use cases, bank client sell-thru, marketing strategies and growth opportunities (e.g.:  new endpoints, corridor expansion)

Contribute to the client account plan to achieve financial targets and strategic priorities across all products (e.g.  direct to card, account and wallet, AFTs, VAS, etc..)

Program mange implementation of strategic account priorities

Manage and support senior Account Managers and clients through the sales cycle from opportunity identification, solutioning, and program launch, ramp, and optimization

Prepare pitch materials and internal onboarding documentation in support up-sell, cross-sell opportunities

Ensure we established a trusted working relationship with the Client

Partner with Visa Direct Product team to develop the go-to-market strategy and ensure we have the right value proposition and product construct to meet client needs

Identify and raise product feature enhancements

Work with Marketing resources to ensure our client facing materials are excellent and help accelerate the learning and launch process

Work with Finance and Leadership on forecasting and monthly/quarterly reporting

Work with Legal to ensure client contracts drive to successful outcomes for both Visa and our clients

Work with Client Services to monitor production issues as needed

Collaborate with NA Visa Direct Leadership to share progress and growth through internal reporting and tracking of account plan and financial budget

Active investigation and management of account program performance

Ongoing client transaction monitoring across various metrics:  corridor, endpoint, pricing, delivery speed, authorization rate, fraud, etc… to identify issues to address or optimization opportunities

Analyze dashboard and identify key trends, bringing in product and client services SMEs to assist as needed

Underperforming program revenue impact and resolution

Assist with Account plans and monthly/quarterly reviews

Lead regular review and opportunity solving sessions with the cross functional teams and help problem solve when client plans are stalled

Monthly reporting to NA Visa Direct and Market leadership

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.