Digital Media Platform Engineering, Sr Manager - job 11 of 20

As a Sr Manager in Digital Media Platform Engineering at Visa, you will oversee a talented team of application administrators and engineers. Your primary responsibilities include designing technical roadmaps, driving project scopes with various stakeholders, and ensuring accountability through objectives and KPIs. You’ll also lead initiatives that involve troubleshooting, customer service, and managing application life cycles for all digital media apps.

Candidates for the Sr Manager position at Visa should possess a robust understanding of application life cycles and have extensive technical knowledge of digital communication platforms such as Microsoft Teams, Zoom, and other related technologies. Additionally, ideal applicants will demonstrate strong leadership, organizational skills, and a positive attitude, coupled with experience in project management and team collaboration.

In the Sr Manager role in Digital Media Platform Engineering at Visa, you will work with a variety of tools and technologies, including video meeting platforms (like Microsoft Teams, Zoom, and Webex), as well as live event solutions such as QSC and Mural. You'll also engage with PowerBI for reporting, and familiarity with automation and integrations for core media platforms will be essential.

Yes! The Sr Manager position in Digital Media Platform Engineering at Visa offers a hybrid working model. While there will be expectations for time in the office, the flexibility of remote work allows you to balance your professional and personal life effectively.

At Visa, staying ahead in emerging technologies is a priority for the Sr Manager in Digital Media Platform Engineering. The role encourages constant learning and adaptation via proof-of-concept testing, industry networking, and creating strong relationships with platform vendors. Regular training opportunities and mentoring sessions are also part of the company culture.

When answering this question, share specific experiences where you successfully managed an application's lifecycle from conception to deployment to operations. Highlight any challenges you faced and how you overcame them, showing your familiarity with best practices in application management.

Discuss your leadership philosophy focusing on collaboration, communication, and empowering team members to leverage their unique strengths. Mention techniques you use to encourage creativity, like brainstorming sessions and regular feedback loops.

Provide insights into how you use tools like Kanban boards or project management software to track progress and ensure accountability. Discuss communication strategies and rituals you uphold to maintain transparency and keep meetings productive.

Explain a situation where you faced a technical challenge, outlining your problem-solving approach. Detail the steps you took, the stakeholders involved, and how you ensured timely resolution while maintaining high service levels.

Share the methods you employ, such as online courses, professional forums, attending conferences, or networking with industry peers. This showcases your commitment to continuous learning and staying informed about trends.

Discuss how you prioritize exceptional service standards when interacting with internal clients. Give examples of how you have handled requests, provided solutions, and followed up to ensure satisfaction.

Explain your prioritization framework, whether it's using OKRs, deadlines, or impact assessment. Highlight a time when effective prioritization led to the successful completion of a project.

Select a technology that had a positive impact on your previous team. Describe the implementation process, how you trained others, and the measurable improvement in collaboration metrics.

Explain the importance of maintaining up-to-date documentation for compliance, knowledge transfer, and operational continuity. Discuss how you ensure the team adheres to documentation best practices.

Describe your approach to gathering feedback, such as regular check-ins or anonymous surveys, and how you make adjustments based on that feedback. This shows your commitment to fostering an open and collaborative team culture.