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IT Admin | Ruby Labs

About us

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

About the role

We are looking for a part-time IT Admin to support day-to-day IT operations, troubleshoot technical issues, and manage access to company tools and services. This role will also assist with Google Workspace administration, IT security, and process improvements to ensure smooth and efficient operations.

Key Responsibilities

  • Provide part-time support for day-to-day IT operations, including troubleshooting and resolving technical issues as they arise.

  • Advise on IT-related matters and operational questions upon request, addressing potential issues proactively.

  • Provide IT support for issues such as tool access, user roles, and system connectivity upon request.

  • Manage and control access to company tools and services, ensuring permissions are granted and revoked appropriately upon request.

  • Assist with tasks in Google Workspace upon request.

  • Support the Google Workspace migration, including coordination and communication with an external agency managing the process.

  • Provide guidance and hands-on help with Google Cloud-related matters.

  • Remotely configure and prepare company laptops, ensuring the installation of required software, Kandji (or similar MDM solution), remote access capabilities, and security compliance. 

  • Help implement and maintain IT security protocols.

  • Advise on the efficient use of systems and resources.

  • Make data-informed decisions and define relevant metrics to evaluate progress on operational initiatives; provide monthly IT reports upon request.

  • Streamline and improve IT-related processes for onboarding and offboarding.

  • Maintain and optimize documentation and workflows for managing technical tool data and system usage.

  • Offer expert input on improving internal systems, IT workflows, and best practices to ensure operational efficiency and scalability.

Qualifications

  • At least 1 year of experience in IT administration or a similar role.

  • Experience with Google Workspace administration and management.

  • Knowledge of identity management systems, including SSO, SAML, and OIDC.

  • Experience with containerization technologies.

  • Familiarity with DevOps principles and practices.

  • Experience with user provisioning and automation.

  • Knowledge of remote work security best practices.

  • Experience deploying and managing open-source software solutions.

  • Willingness to learn new technologies and systems.

Nice to have

  • Experience with user provisioning automation from Google Workspace to other services.

  • Advanced knowledge of identity federation technologies.

  • Experience with cloud infrastructure management.

  • Documentation and process improvement skills.

Location

Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.

Benefits

Discover the perks of being part of our vibrant team! We offer:

  • Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.

  • Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.

  • Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.

  • Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1dHF4ctKlez75whdn-ybUwP5d5Wr0BdwVrorrm_fM40Q/preview

Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!

Interview Process

After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:

  • Recruiter Screening (40 minutes)

  • Technical Interview (90 minutes)

  • Final Interview (60 minutes)

Life at Ruby Labs

At Ruby Labs, we are more than a team; we're a community united in pushing the boundaries of technology and innovation. Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe.

We are an equal-opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Join us and be part of a company that is crafting the future of technology across multiple industries.

#Li-Remote

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What You Should Know About IT Admin | Ruby Labs, Ruby Labs

At Ruby Labs, we are on the lookout for a passionate part-time IT Admin to join our dynamic team! In this role, you'll have the opportunity to support our day-to-day IT operations from wherever you are. As an IT Admin, your primary tasks will include troubleshooting technical issues, managing access to company tools, and assisting with Google Workspace administration. You’ll be the go-to person for resolving IT-related queries and ensuring smooth communication across our teams. Imagine being at the heart of our operational success, where you will oversee everything from configuring company laptops to securing our IT infrastructure. We pride ourselves on our innovative and collaborative culture, and your contributions will be pivotal to maintaining our high standards. With at least a year of experience in IT administration and a knack for problem-solving, you will engage with emerging technologies and be part of our Google Workspace migration effort. So, if you’re looking to step into a role that allows for flexibility and growth while contributing to exciting projects, we’d love to hear from you!

Frequently Asked Questions (FAQs) for IT Admin | Ruby Labs Role at Ruby Labs
What are the responsibilities of an IT Admin at Ruby Labs?

As an IT Admin at Ruby Labs, you will be responsible for supporting day-to-day IT operations, troubleshooting technical issues, and managing access to company tools and services. You'll also assist with Google Workspace administration and help implement IT security protocols.

Join Rise to see the full answer
What qualifications are required for the IT Admin position at Ruby Labs?

To qualify for the IT Admin role at Ruby Labs, you should have at least one year of experience in IT administration or a similar field, knowledge of Google Workspace management, and familiarity with identity management systems. Experience with containerization technologies and a willingness to learn new technologies are also essential.

Join Rise to see the full answer
Is prior experience with Google Workspace necessary for the IT Admin role at Ruby Labs?

Yes, prior experience with Google Workspace administration is essential for the IT Admin position at Ruby Labs. You will be tasked with assisting in Google Workspace tasks and the migration process, making this experience crucial for your success in the role.

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What are the benefits of working as an IT Admin at Ruby Labs?

Working as an IT Admin at Ruby Labs offers a range of exciting benefits, including a remote work environment, unlimited paid time off, and flexibility with an independent contractor agreement. These perks promote a healthy work-life balance while allowing you the freedom to work from anywhere.

Join Rise to see the full answer
What is the interview process for the IT Admin position at Ruby Labs?

The interview process for the IT Admin role at Ruby Labs typically includes a recruiter screening lasting about 40 minutes, followed by a technical interview of 90 minutes, and a final interview lasting one hour. This thorough process allows us to ensure a great fit for both you and the team.

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Common Interview Questions for IT Admin | Ruby Labs
How do you troubleshoot a technical issue as an IT Admin?

To effectively troubleshoot a technical issue, start by gathering as much information as possible about the problem. Ask the user to describe what happened, check for obvious issues, and use diagnostic tools. Document your findings and the steps you take to resolve the issue, and if necessary, escalate it to senior team members.

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Can you explain your experience with Google Workspace administration?

In your response, highlight specific projects or tasks where you managed Google Workspace. Discuss aspects such as user account management, tool integration, or any migrations you’ve handled, emphasizing your understanding of the platform's functionalities.

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What steps do you take to ensure IT security in a remote work environment?

Emphasize your knowledge of remote work security best practices. Discuss implementing strong password policies, monitoring access, using VPNs, and ensuring regular updates and backups of the systems, along with educating employees about security protocols.

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What identity management systems are you familiar with?

Mention your experience with various identity management systems, such as SSO, SAML, and OIDC. Provide specific examples of how you've implemented these in past roles, focusing on enhancing user security and streamlining access to systems.

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How would you handle a situation where a user is unable to access essential company tools?

Start by identifying the specific tools the user is unable to access, then check their permissions and account settings. If everything seems correct, you might need to escalate the issue to your IT team for further diagnosis and resolution.

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Describe a time when you improved an IT-related process.

Provide a concrete example of a process you improved, detailing the steps you took and the outcome. Highlight your ability to analyze existing systems, gather feedback, and implement changes that resulted in increased efficiency or user satisfaction.

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How do you prioritize multiple IT issues that arise simultaneously?

Discuss your approach to prioritization, which includes assessing the severity and impact of each issue on business operations. Talk about developing a system for addressing urgent issues first while communicating effectively with affected users.

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What is your experience with deploying open-source software solutions?

Speak to any specific open-source projects you've worked on, the deployment process, and the challenges you faced. Emphasize your ability to adapt and learn in diverse environments.

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How do you stay updated with new technologies and IT trends?

Detail your strategies for professional development, such as following industry blogs, attending webinars, participating in forums, or taking courses. Discuss how this knowledge impacts your work.

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What qualities do you think are essential for someone in an IT Admin role?

Highlight qualities such as strong problem-solving skills, excellent communication, technical expertise, and a proactive approach to anticipating and addressing issues, all of which are critical for the success of an IT Admin at Ruby Labs.

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EMPLOYMENT TYPE
Part-time, remote
DATE POSTED
April 4, 2025

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