Digital Media Platform Engineering, Sr Manager - job 8 of 20

As the Digital Media Platform Engineering, Sr Manager at Visa, you will lead a team of application administrators and engineers, ensuring accountability and setting both short-term and long-term goals through OKRs. You'll create and manage technical roadmaps while collaborating with various departments to drive the implementation of new technologies. Additionally, you will focus on improving customer service, managing IT support tickets, and leading proof-of-concept tests for emerging digital media technologies.

To qualify for the Digital Media Platform Engineering, Sr Manager role at Visa, candidates should have deep technical knowledge of video meeting platforms like Microsoft Teams and Zoom, along with a solid understanding of the application life cycle. Experience in managing digital media technologies and developing automation integrations are also crucial. Strong leadership, organizational skills, and the ability to communicate effectively with stakeholders at all levels will set you apart.

The Digital Media Platform Engineering team at Visa thrives on collaboration, working closely with IT Support, IT Engineering, PMO, Marketing, and other stakeholders to drive technology implementations. By fostering active partnerships, the team ensures that projects are executed according to design specifications, leading to better internal communication and collaboration for everyone involved.

As a Digital Media Platform Engineering, Sr Manager at Visa, you'll engage with a variety of technologies, including video conferencing tools like Microsoft Teams, Zoom, and Webex. You'll also be working with workplace event platforms such as QSC, Mural, Appspace, and On24, ensuring you remain up-to-date with the latest trends to enhance Visa's digital media experience.

The work environment for the Digital Media Platform Engineering, Sr Manager role at Visa is hybrid, offering flexibility and opportunities for both in-office and remote work. The position is collaborative, engaging closely with various departments and stakeholders, fostering a culture that prioritizes communication, teamwork, and innovation in creating a better workplace for all staff.

When managing multiple projects in the Digital Media Platform Engineering role at Visa, I prioritize tasks by assessing urgency and importance. I utilize project management tools to outline deadlines, dependencies, and objectives. Establishing clear OKRs helps in aligning team efforts and ensuring we remain focused on critical deliverables.

In my previous role, I led the implementation of a new video conferencing tool. The biggest challenge was ensuring seamless integration with existing systems and training the team. By collaborating closely with IT and providing transparent communication, I facilitated a smooth transition and minimized disruptions in workflow.

I have extensive experience creating KPIs for digital media applications. At my last job, I established reporting frameworks through PowerBI that tracked usage, engagement, and user satisfaction. This data informed our strategy for optimizing platform performance and enhancing user experience.

I regularly attend webinars, participate in industry forums, and follow leading technology blogs and publications related to digital media. Networking with peers and attending conferences also provides insights into emerging technologies and best practices.

My approach to leading a team in the digital media environment is centered around fostering collaboration, open communication, and empowerment. I set clear objectives, encourage input from team members, and ensure that everyone has the tools and support they need to succeed.

I engage stakeholders early and often during projects, setting realistic timelines and transparent communication regarding progress and potential challenges. Managing expectations involves maintaining a clear dialogue and ensuring all parties are aligned on project goals and outcomes.

To ensure project accountability, I implement regular check-ins to monitor progress and address any roadblocks. I utilize OKRs to track our objectives and expected outcomes. Promoting a culture of ownership encourages team members to take responsibility for their tasks.

I have a comprehensive understanding of application life cycles, including the stages of conception, development, deployment, and ongoing operations. My experience in managing these stages ensures that applications remain efficient, user-friendly, and aligned with corporate policies.

I prioritize a customer-first approach by actively listening to their concerns, ensuring a timely response, and involving team members in troubleshooting. Documenting common issues improves response times and enhances our support processes moving forward.

I believe in promoting continuous learning through workshops, online courses, and mentorship opportunities. By fostering an environment that values professional development, I help team members stay ahead of industry trends and hone their technical skills.