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Director, Data Center Operations - job 7 of 21

The Director of Data Center Operations is responsible for overseeing the efficient and reliable operation of data center facilities. This role involves strategic planning with internal and external partners, optimization, and management of the physical space within the data center, team leadership, and ensuring the highest levels of uptime, performance, and security for the data center infrastructure. The ideal candidate will have extensive experience in data center management, strong leadership skills, and a deep understanding of industry best practices.  This role involves leading a team of data center technicians coordinating operational rack and stack and maintenance activities and is responsible for oversight of mainframe and Tape systems.

Essential Functions

Team Leadership:

  • Lead and mentor a team of data center planners, managers, and technicians, providing strategic guidance and support.

  • Foster a culture of continuous improvement, innovation, and operational excellence.

  • Develop and implement professional development programs and succession planning for the team.

Operational Management:

  • Oversee and direct the day-to-day operations of the data center, ensuring high availability, performance, and alignment with organizational goals.

  • Establish and manage preventive and corrective maintenance programs.

  • Set and monitor key performance indicators (KPIs) for data center operations and implement strategic improvements.

Strategic Planning: 

  • Develop and implement long-term strategies for optimizing the use of white space within the data center.

  • Create and maintain comprehensive white space plans, including rack elevations, floor layouts, and cable management.

  • Collaborate with facilities, network, and operations teams to ensure alignment with the organization's strategic goals.

Capacity and Resource Management: 

  • Monitor, analyze, and forecast data center capacity, including space, power, and cooling.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Data Center Operations, Visa

As the Director of Data Center Operations at our Highlands Ranch location, you'll take the reins of our data center facilities, ensuring they operate efficiently and reliably. This isn't just a managerial role; it's a strategic position where your expertise will shape our operational excellence. You’ll work closely with internal and external partners to optimize our physical data center space while leading a dedicated team of data center technicians. Your mission? To guarantee the highest levels of uptime, performance, and security across our data center infrastructure. With your extensive experience in managing data centers, you'll know that leadership is key, and you will foster a culture of continuous improvement within your team. Think professional development programs and succession planning—you'll be steering our team's growth and expertise. You will manage our day-to-day operations, ensuring everything runs like a well-oiled machine while establishing preventive maintenance protocols. Strategic planning will also be part of your toolkit, enhancing how we utilize our white space and aligning operational goals with broader corporate strategy. By monitoring and analyzing data center capacity for space, power, and cooling, you’ll forecast future needs and capacity requirements effectively. If you're ready to take on this pivotal role, join us in creating a revolutionary data center environment where innovation meets operational excellence!

Frequently Asked Questions (FAQs) for Director, Data Center Operations Role at Visa
What are the key responsibilities of a Director of Data Center Operations at our company?

As the Director of Data Center Operations, your main responsibilities will include overseeing the efficient operation of data center facilities, leading a team of technicians, ensuring high availability and performance, and implementing strategic improvements. You'll also manage capacity, resources, and preventive maintenance programs, all while fostering a culture of continuous improvement.

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What qualifications do I need to apply for the Director of Data Center Operations role?

To be a successful candidate for the Director of Data Center Operations position, you should possess extensive experience in data center management, a deep understanding of industry best practices, and strong leadership skills. A background in operational management with a focus on strategic planning and capacity management will also be essential.

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How does the Director of Data Center Operations contribute to the company's strategic goals?

The Director of Data Center Operations plays a critical role in aligning data center operations with the organization's strategic goals. By developing and implementing long-term strategies for optimizing space, performance, and resource management, you make sure that operational tactics support wider corporate objectives effectively.

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What is the work environment like for a Director of Data Center Operations at our Highlands Ranch office?

As the Director of Data Center Operations in Highlands Ranch, you'll be working in a dynamic, hands-on environment. This on-site position involves daily interactions with your team and collaboration with other departments, ensuring that you stay connected with all aspects of operations and facilities management.

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What should I expect during the hiring process for the Director of Data Center Operations?

Expect a comprehensive hiring process that may include interviews with senior leadership, assessments of your strategic planning and operational management capabilities, and discussions surrounding your vision for data center operations. We're looking for candidates who not only fit the qualification criteria but also align with our culture of innovation and excellence.

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Common Interview Questions for Director, Data Center Operations
Can you describe your experience with data center management?

In answering this question, focus on specific examples from your past roles. Highlight your responsibilities, the size of data centers you've managed, and the operational strategies you've implemented. This showcases your hands-on experience and how it relates to the role you're applying for.

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How do you ensure high levels of uptime and performance in a data center?

Discuss your approach to preventive and corrective maintenance programs, how you set and track key performance indicators, and your experience in optimizing workflows. This will illustrate your commitment to operational excellence and data center reliability.

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What strategies do you use for capacity planning in a data center?

Share your methods for monitoring and analyzing data center capacity, including how you forecast future needs for space, power, and cooling. Provide examples that demonstrate your analytical skills and strategic foresight in this area.

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Can you tell us about a time you led a team through a significant change?

Use the STAR method (Situation, Task, Action, Result) to outline a specific scenario where you led a team. Highlight how you managed the transition, the challenges faced, and the positive outcomes to demonstrate your leadership skills.

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How do you foster a culture of continuous improvement within your team?

Discuss specific programs you’ve implemented for team development, such as training sessions or workshops. Share how you encourage feedback and innovation, reinforcing the importance of employee engagement in driving improvements.

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What tools or technologies do you prefer for data center management?

Talk about the software and tools you’re familiar with, such as monitoring systems or management platforms. Be sure to mention how these tools can optimize performance and enhance decision-making processes.

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How do you balance operational efficiency with security in a data center?

Explain how you integrate security practices within operational processes, ensuring that efficiency doesn’t compromise security standards. This could include protocols for access control, monitoring, and incident response.

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What role does collaboration play in data center operations?

Highlight the importance of working with cross-functional teams such as network, facilities, and operations staff. Share experiences where collaboration led to successful project outcomes or improvements in data center performance.

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How do you keep up with industry trends and best practices in data center operations?

Express your commitment to professional development through attending conferences, networking, participating in online forums, or reading industry publications. This shows your dedication to staying informed and applying the best practices.

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What are your long-term goals as a Director of Data Center Operations?

Articulate your vision for the future of data center management and how you plan to contribute to the company’s success. Consider discussing personal development goals and aspirations for the team and the organization as a whole.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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DATE POSTED
April 3, 2025

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