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Director, Global Strategic Partnerships & Client Success  - job 12 of 20

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing high double-digit growth as we expand into new payment flows and continue to grow our core card solutions.  VCS works closely with Financial Institutions and Fintechs to bring payment solutions and associated services that meet the needs of Small Businesses, Growth Corporates, Large Enterprises, Multi-Nationals and Governments around the world. 

Within VCS, the Global Enterprise, Growth Corporate, Verticals, and Working Capital Solutions team is core to Visa’s growth strategy in delivering capabilities that improve our client’s business-to-business B2B payments beyond our transactional card products.  We work across the organization to enable innovation and the delivery of solutions cross-regionally to meet our clients’ needs.

This individual will be a key member of Global Strategic Deals & Client Success and be the North America practice lead to identify, originate, structure and support multi-region VCS opportunities in close partnership with regional and local market teams. Working in close partnership with regional and local market teams, they will bring expertise in B2B commerce ecosystem across buyers, suppliers, Financial Institutions (FIs) etc. across credit, working capital, trade finance and liquidity management solutioning to drive multi-regional partnerships and growth in Large and Middle Market (LMM) segment.

This role requires an individual with rich experience in partnerships with FIs, B2B commerce platforms and/or enablers who brings strategic vision and can work independently in an ambiguous setting. The person will be highly adaptable to continuous change, possess strong interpersonal and organizational skills with the ability to effectively manage multiple work streams, both internally and externally. The candidate must be highly collaborative, strategic, customer oriented and bring a structured and disciplined approach to driving long-term LMM growth. The individual will be a self-starter and initiative-taker who can influence various stakeholders with strong vision, problem solving ability and driving key initiatives in the treasury and payment space for Visa. This individual will have prior business development, solutioning and sales negotiation and the experience and ability to endure extended sales and deal lifecycle in a multi-team setting. The individual will interact with senior executives and others in client and partner organizations to identify relevant solutions for their respective requirements. This person must be creative, collaborative and have a very strong bias towards action inspiring others of their vision.

Essential Functions:

  • This role will act as liaison to Product, Enablers, Account Executives/Sales coverage developing all routines for deal pipeline, early integration and operationalizing of newly signed partnership and reporting.
  • Primary partner to account executives in all aspects of business development, sales strategy, deal development, deal approval, and deal negotiation; to expand strategic partnerships, client relationships and sales channels that grow Visa’s commercial solutions franchise and addressable market.
  • Coordinate strategies and tactics across regional Visa teams, leading and coordinating commercial and deal strategies in partnership with the local markets and in conjunction with functional teams including Legal, Sales, Client Services, Rules, Product, Technology, and Risk.
  • Optimize outcomes through creative deal structuring and leveraging best in class prior approaches, establish and manage VCS strategic deal pipeline to identify opportunities to improve deal outcomes and sales velocity and reduce time to revenue.
  • Support the global head of strategic deals as well as other members of the team in presenting and executing the global business strategy and go-to-market plans for LMM and relevant industry verticals.
  • Be the tactical lead that identifies, originates, structures, supports and executes multi-region VCS opportunities with working capital and balance sheet optimization use-cases for MNC and Fintech B2B2X customers, providing subject matter expertise to new strategic commercial deals to increase Visa’s penetration of the B2B flows.
  • Be the subject matter advocate and expert to clients, partners and internal stakeholders and share deep understanding of product functionality, and roadmap, regulatory and compliance issues, the technology and operational environment of target customers and major operational risk issues.
  • Be a thought leader and subject matter expert who can lead the ideation of industry verticals, new use-cases, strategic embedded finance and long-term opportunities.
  • Drive multi-region delivery of strategic deals through consistent and coordinated approach at a HQ and regional level.
  • Implement Visa Commercial Solutions’ embedded finance strategy through partnerships that broaden B2B use-cases (ERPs, ISVs, Fintechs).
  • Leverage and expand Treasurer and CFO relationships at headquarters and at local levels to elevate Visa’s Embedded Finance, Treasury, and Working Capital solutions.
  • Challenge long-established services providers to make a compelling case for uptake of Visa solutions within client organizations and to drive decision making through the production of tailored presentations and client analysis
  • Collaborate with Global and Regional Product, Global and Regional Sales and Account Management to understand and deliver client solutions with substantial value propositions across the B2B commerce value chain.
  • Provide analysis, insight and ongoing monitoring of market trends, regulations, pricing and competitive position by gathering and market intelligence and client feedback.
  • Provide strategic and operational support to VCS executive leadership where necessary and contribute to the VCS strategy to developing market specific business plans through the provision of appropriate intelligence. Support in building and executing regional business plans, marketing activities and other operational tasks.
  • Serve as a role model by being accountable for commitments, promoting transparency and healthy debate, and demonstrating ethical behaviour and acting with integrity.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About Director, Global Strategic Partnerships & Client Success , Visa

Join Visa as the Director of Global Strategic Partnerships & Client Success in the vibrant city of San Francisco! This pivotal role within our Visa Commercial Solutions (VCS) team allows you to drive growth and innovation in B2B payments across various sectors, including Small Businesses and Large Enterprises. In this exciting position, you will collaborate with Financial Institutions and Fintechs to create effective payment solutions that meet diverse client needs. As a North America practice lead, your expertise will enable you to identify and structure multi-region opportunities alongside regional market teams, delivering unparalleled value to clients. You will be instrumental in managing a strategic deal pipeline, fostering relationships with key stakeholders, and ensuring the successful integration of partnerships. A self-starter with a passion for collaboration, your leadership will inspire others as you navigate the complexities of the B2B commerce ecosystem. Your strategic vision and problem-solving abilities will be crucial in advocating for our solutions and driving significant contributions in treasury and payment spaces. This hybrid role promises a dynamic work environment where adaptability and a customer-oriented mindset are essential for driving long-term growth for our Large and Middle Market segment. If you thrive in a fast-paced setting and are ready to take on the challenge of supporting Visa’s global business strategies, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Director, Global Strategic Partnerships & Client Success  Role at Visa
What are the main responsibilities of the Director, Global Strategic Partnerships & Client Success at Visa?

As the Director, Global Strategic Partnerships & Client Success at Visa, your primary responsibilities will include identifying and structuring multi-region VCS opportunities, managing strategic partnerships, coordinating with regional teams, and optimizing deal outcomes. You'll also drive sales strategies, support account executives, and lead initiatives to enhance B2B payment solutions.

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What qualifications are required for the Director, Global Strategic Partnerships & Client Success role at Visa?

Candidates for the Director, Global Strategic Partnerships & Client Success position at Visa should possess a robust background in business development, particularly in B2B commerce. A strong understanding of financial institutions and prior experience in partnerships, sales negotiation, and strategy development are crucial. Strong interpersonal, organizational, and problem-solving skills are essential.

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How does the Director, Global Strategic Partnerships & Client Success contribute to Visa's growth strategy?

The Director, Global Strategic Partnerships & Client Success plays a crucial role in Visa's growth strategy by identifying and structuring partnership opportunities that enhance B2B payment capabilities. By leveraging insights on market trends and coordinating multi-regional initiatives, you will help optimize Visa’s service offerings and drive long-term growth in the Large and Middle Market segments.

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What type of work environment can one expect in the Director, Global Strategic Partnerships & Client Success position at Visa?

The Director, Global Strategic Partnerships & Client Success position at Visa offers a hybrid work environment, blending in-office collaboration with remote flexibility. You can expect a dynamic and fast-paced atmosphere where adaptability and a collaborative spirit are key to success while interacting with various internal and external stakeholders.

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What skills are essential for success in the Director, Global Strategic Partnerships & Client Success role at Visa?

Success in the Director, Global Strategic Partnerships & Client Success role at Visa hinges on strong strategic vision, problem-solving abilities, and effective interpersonal skills. Being highly adaptable, having a customer-oriented approach, and the capability to manage multiple work streams will significantly contribute to achieving your goals within this vibrant and growing team.

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Common Interview Questions for Director, Global Strategic Partnerships & Client Success 
Can you describe your experience in managing strategic partnerships?

When answering this question, focus on specific partnerships you have successfully managed, detailing your role in deal structuring, relationship building, and the outcomes achieved. Highlight your ability to work collaboratively with different stakeholders and any metrics that showcase the growth of these partnerships.

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What strategies have you used to drive B2B growth in your previous roles?

Discuss specific strategies you implemented that led to increased B2B sales or enhancements in client engagement. Mention any frameworks or methodologies you've utilized and how they align with Visa's objective of optimizing outcomes for its clients.

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How do you handle conflicts in partnerships?

Share a specific example of a conflict you encountered with a partner and how you approached resolution. Highlight your communication techniques, ability to empathize, and tactful negotiation skills to illustrate your effectiveness in conflict management.

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What is your approach to market analysis and understanding customer needs?

Talk about your techniques on how you gather market intelligence, such as through research, client feedback, and market trends analysis. Discuss how this information directly influences your decision-making and strategic planning.

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Can you provide an example of a successful deal you negotiated?

When providing an example, include the context of the deal, the key players involved, and the strategy employed to achieve a win-win outcome. Emphasize any challenges faced and how you overcame them to close the deal successfully.

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How do you ensure alignment between client needs and Visa’s offerings?

Explain your process of communication with clients to identify their challenges and needs and how you collaborate with product teams to develop solutions that address those needs. Stress the importance of ongoing feedback and adaptability in this process.

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What role does data play in your decision-making?

Discuss your experience with leveraging data analytics to inform your strategic decisions. Provide examples of data-driven insights that led to successful outcomes in your prior roles, particularly in understanding customer behavior.

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How do you prioritize tasks in a multi-project environment?

Describe your project management techniques, including how you assess urgency and importance to allocate your time and resources effectively. Provide examples of tools or methods you use to stay organized and on track.

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What is your vision for developing B2B payment solutions at Visa?

Share your perspective on the future of B2B payments, highlighting innovative trends you believe could drive Visa’s growth. Discuss how you aim to implement your vision through partnerships and customer engagement strategies.

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How do you measure success in the Director, Global Strategic Partnerships & Client Success role?

Articulate the key performance indicators you believe are important to track in this role, such as partnership growth, revenue metrics, client satisfaction, and deal velocity. Convey the significance of each metric in driving Visa's overall success.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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