Director of Engagement Strategy - Ecosystem Risk and Controls (PERC) - job 18 of 21

The Director of Engagement Strategy - Ecosystem Risk and Controls (PERC) at Visa is responsible for evaluating partnerships with ecosystem stakeholders, refining value propositions, and developing strategic communication plans. Additionally, this position entails analyzing market trends, addressing strategic issues, driving policy engagement, and fostering collaboration across various teams to enhance payment ecosystem safety.

The ideal candidate for the Director of Engagement Strategy at Visa should possess a strong background in risk management, strategy development, and communications. A degree in business, finance, or a related field, along with relevant experience in ecosystems and stakeholder engagement, is recommended. Leadership skills and the ability to navigate complex regulatory landscapes are crucial.

In the role of Director of Engagement Strategy - Ecosystem Risk and Controls (PERC), you will contribute to Visa's integrity by crafting narratives that enhance ERP security, engaging with stakeholders to foster trust, and actively participating in the development of policies that safeguard the payment ecosystem against fraud and other risks.

Communication is central to the role of Director of Engagement Strategy at Visa. This includes developing compelling narratives and communication initiatives that promote Visa's risk management programs, preparing strategies for external representation, and ensuring consistent messaging across various platforms to enhance public trust in Visa’s payment solutions.

As the Director of Engagement Strategy - Ecosystem Risk and Controls at Visa, you will have the opportunity to identify strategic gaps and growth avenues within the payment ecosystem. Collaborating with cross-functional teams and engaging with advocacy groups will allow you to drive innovative solutions that contribute to industry-leading practices in payment security.

In your response, highlight specific instances where you evaluated partnership effectiveness and implemented strategies to enhance collaboration. Discuss measurable outcomes that benefited previous organizations.

Discuss your approach to crisis communication, including timely information dissemination and stakeholder engagement. Emphasize your ability to craft narratives that maintain trust during challenging times.

Explain your process for assessing partner needs and competitor strategies. Provide examples of how you would tailor Visa's offerings to create compelling value propositions.

Discuss how you would use market analysis, stakeholder feedback, and regulatory insights to proactively identify risks. Mention your methodology for implementing necessary strategic changes.

Talk about your collaborative approach to stakeholder engagement. Highlight your experience in facilitating discussions to ensure alignment on activities and initiatives.

Describe your project management tools and techniques that help you prioritize, execute, and deliver communication plans on time. Illustrate with examples of successful projects.

Discuss your approach to building relationships with advocacy groups, including how you would develop strategies to communicate and collaborate on shared goals around payment ecosystem safety.

Provide an example of using analytics to drive your communication efforts. Highlight the data sources, types of insights gained, and how they influenced messaging.

Emphasize the importance of teamwork and communication. Share examples of how you have successfully worked with different departments to achieve a common goal.

Discuss your systematic approach to gathering and analyzing feedback, adjusting strategies accordingly, and creating plans that incorporate diverse perspectives.