Director, PxD and Digital

The Director, PxD and Digital at Visa is responsible for leading client engagements from end-to-end, which includes selling, scoping, conducting research, delivering innovative solutions, and strategizing go-to-market efforts. You will inspire and manage diverse teams, coordinate overall project logistics, facilitate workshops, and synthesize content for executive audiences. The role requires exceptional project management skills and the ability to collaborate deeply with various stakeholders, ensuring that product designs align with client needs and organizational goals.

To become the Director, PxD and Digital at Visa, candidates should have a strong background in product design and management, with experience in leading multidisciplinary teams. Familiarity with human-centered design principles, project management methodologies, and a digital-first mindset are essential. Additionally, strong interpersonal and client engagement skills are crucial, as this position is heavily client-focused. A portfolio showcasing previous work in innovative product design would also be highly beneficial.

The Director, PxD and Digital plays a vital role in enhancing customer experience by leading projects that prioritize human-centered design principles. By working closely with clients, you will identify user needs and pain points to develop tailored solutions. This role encourages creativity and innovation, allowing Visa to deliver exceptional experiences that resonate with customers, ultimately fostering loyalty and satisfaction throughout the client’s journey.

At Visa, the culture within the PxD and Digital team emphasizes curiosity, respect, creativity, and collaboration. The team believes in creating an inclusive environment where all ideas are welcomed and exploration is encouraged. Team members are characterized as 'SWANs' – smart, hardworking, ambitious, and nice – fostering a positive workspace that inspires motivation and high-performance levels. Expect to be part of a dynamic and supportive environment focused on continuous learning and growth.

A career path as a Director, PxD and Digital at Visa often starts with roles in product management or experience design before progressing into leadership positions. With successful project delivery and client engagement, opportunities may arise to advance to senior leadership within the organization, potentially leading broader strategic initiatives. Continuous learning and professional development are highly encouraged, providing you with the skills and experience necessary to excel and grow within Visa.

When answering, highlight specific projects where you applied human-centered design principles. Discuss how you engaged with users to identify their needs and how that informed your design decisions. Mention any methodologies you used, such as user testing or iterative design, and how they contributed to the project's success.

Describe your leadership style and how you adapt it to team dynamics. Provide examples of how you've successfully inspired team members, allocated roles based on their strengths, and fostered a collaborative environment that values each individual's contributions.

Discuss the importance of communication and transparency in maintaining strong client relationships. Provide concrete examples of how you’ve built rapport with clients, handled conflicts, and ensured their needs were consistently met throughout project engagement.

Explain your project management methodology, emphasizing organization, prioritization, and adaptability. Share a specific example of a complex project you managed, showcasing your ability to meet deadlines while accommodating changing circumstances.

Explain how you foster a culture of innovation in your projects, including how you encourage team members to think outside the box and experiment. Share examples of innovative solutions you implemented and the impact they had on the project outcome.

Choose a specific project where you faced significant challenges. Discuss the obstacles, your problem-solving strategies, and the outcome. Highlight what you learned and how it has influenced your approach to future projects.

Talk about key performance indicators (KPIs) that you track to measure project success. Emphasize both qualitative and quantitative metrics, such as client satisfaction, user engagement, and overall project impact. Provide examples where you successfully measured and reported project outcomes.

Supply a real-world example of how you solicited, received, and implemented feedback during a project. Discuss how feedback shaped the final product and why it was crucial for aligning the design with user expectations.

Discuss the significance of collaboration within your teams and with clients. Provide examples of effective collaborative efforts, including how you encourage participation from all stakeholders and utilize diverse perspectives to enhance project results.

Share your motivation for applying, tying it back to your passion for innovation and impact in customer experiences. Explain how Visa's values and team culture align with your own professional aspirations and work ethos.