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Director - Site Reliability Engineering - job 17 of 20

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Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity: The Director - Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. In this role, you will be focused on ensuring Visa’s development platform and processes enable our software engineers to focus more on innovation than infrastructure. This role will guide the team responsible for implementation of proactive monitoring and build a culture of automated tooling and responsiveness. You must be comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform.

Essential Functions:

You will guide the instrumentation of monitoring for the Visa Cloud Platform (IaaS/PaaS/Container as a service)
You will ensure the platform target SLAs are met and implement appropriate SLIs for supporting services
You will partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform
To be successful in this role, you must focus your team on automating routine tasks in support of the platform
You will be responsible for managing the team workload and capacity ensuring time zone coverage and managing oncall support as necessary
To be successful, you must focus on team growth and liaise with your peers to understand upcoming projects and new platform capabilities to ensure the team is equipped to support the development community
The right candidate must be capable of supporting multiple internal stakeholders with a variety of technical challenges. Excelling in this role requires the ability to analyze and discern patterns in the myriad of issues that arise and propose solutions to these problems.
Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model (weekend required)

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$175000 / YEARLY (est.)

min

max

$150000K

$200000K

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What You Should Know About Director - Site Reliability Engineering, Visa

At Visa, we're at the forefront of transforming commerce into a seamless experience through our amazing technology team. As the Director of Site Reliability Engineering (SRE), based in Ashburn, you'll step into an essential leadership role within our Visa Cloud platform strategy. This isn’t just any position; it's an exciting opportunity to shape the future of our platform that supports over 80 million merchants and billions of transactions daily. In this role, you’ll lead a talented team focused on automating processes and monitoring our infrastructure to ensure your fellow software engineers can devote their time to innovation instead of being bogged down by the intricacies of support. Your responsibilities will include guiding the implementation of robust monitoring systems, ensuring our service level agreements are consistently met, and collaborating with our Operations & Infrastructure teams to enhance our platform continually. This is a dynamic environment where you’ll work closely with multiple internal stakeholders, tackling various technical challenges while fostering a culture of growth and responsiveness within your team. And don’t worry—though this role has its challenges, you’ll find it immensely rewarding as you contribute to a top-notch operational model that upholds 24/7 service. If you're passionate about enabling cutting-edge solutions and elevating life at Visa for both our engineers and clients, this position is perfect for you.

Frequently Asked Questions (FAQs) for Director - Site Reliability Engineering Role at Visa

What are the primary responsibilities of the Director - Site Reliability Engineering at Visa?

The Director - Site Reliability Engineering at Visa is responsible for leading the SRE team in ensuring platform security, availability, and performance. Key duties include automating routine tasks, guiding monitoring instrumentations, collaborating with Operations & Infrastructure, and managing team resources and on-call support to meet service level agreements.