Employee Relations Consultant - job 2 of 3

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

What’s it all about?

Visa Europe is seeking an Employee Relations Consultant to partner with the broader People function and leadership across Europe, providing specialist advice and support on employee relations issues.

What we expect of you, day to day.

• Provide day-to-day specialist advice and ER leadership on case management, including handling conflict, performance and conduct issues, sickness absence and settlement agreements.
• Partner with People Advisors, Managers and People Business Partners to support managers in addressing gaps in performance, facilitating the necessary interventions in order to drive a high performance culture.
• Conduct workplace investigations into complex situations, synthesize data, identify root causes and recommend actions with necessary partners.
• Ownership of the case management system (ServiceNow), utilising to analyse, track and report ER trends proactively, including external trends and best practice, to create a positive organisational culture and in support of building manager capability.
• Enhance ER capability amongst line managers and People partners through knowledge building, coaching and the development of effective tools and guidelines.
• Serve as subject matter expert on organisational change initiatives, including restructuring and redundancies/settlement arrangements.
• Manage, review and develop ER policies and related processes in conjunction with Legal, Compliance and other relevant stakeholders, maintaining an oversight of legislative changes on the horizon.
• Provide interpretation of HR policies, practices and procedures to employees and managers.
• Vendor and supplier relationship management and oversight of supplier agreements and programmes.
• Ensure and maintain effective processes in place for approvals and financial accruals.
• Manage involuntary termination processes ensuring all systems, Finance and Payroll requirements are met and aligned with Visa’s key controls.
• Assist with DSARS when required in collaboration with the Data Privacy Office.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

What we’re after…
• Proven ability to apply judgment to make sound recommendations and decisions. Display high level of responsibility, confidentiality, integrity and accountability.
• Demonstrated ability to work independently and across geographic and cultural boundaries.
• Team player with customer mindset and interpersonal skills.
• Ability to interface effectively and confidently with all levels of employees, managers and executives.
• Experience coaching managers on performance and conduct matters.
• Good understanding of UK employment law and familiarity with regulations across Europe.
• Successful implementation and project management of operational HR process across multiple countries.
• Solid experience in case management, including the use and development of case management and reporting systems.
• Ability to handle and prioritise a high case load.
• Resourcefulness and ability to understand impact of actions and decisions.
• Demonstrable change management experience.
• Project management experience.
• Strong analytical skills and an innovative mindset, with an ability to work with and present data and trends in a meaningful way.
• Proficiency in PowerPoint and Excel.
• Solid HR experience, including employee relations expertise.
• Ideally CIPD qualified and educated to degree level or equivalent.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.