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Leadership Development Director Visa University - job 5 of 10

With the guidance of the Sr. Director, Leadership Development, you will:

Manage the entire product development life-cycle for leadership development learning products that ensure the organization has the capabilities to compete in the future by:

  • Using human-centered design methodology to discover, synthesize and clearly articulate Visa leaders’ development needs. Translating needs into leadership development solutions in a mix of modalities – inclusive of and not limited to live and asynchronous virtual learning, in-person, social learning and more
  • Using your design expertise and breadth of knowledge of external leadership development resources to design, curate or buy-and customize-for-Visa the most impactful solutions. You will need to be adept both at designing programs yourself as well as providing strategic direction for work done by select external providers and Visa University designers. You will play a key role in scaling leadership development to maximize opportunities for all Visa leaders to benefit from impactful learning opportunities. You will be mindful of using modalities that work most effectively for engaging audiences at different levels of seniority, with an eye to balancing innovative thinking on learning pedagogies with organizational constraints
  • Setting a vision for and using your influencing skills to lead project teams established to ensure the leadership development products you oversee are not only superbly designed but also set up for effective launch and implementation. 

Develop and grow key relationships: 

  • You will skillfully cultivate and grow key internal and external relationships.
  • You will form and engage in productive partnerships with critical internal stakeholders – business leaders, regional heads of learning and People Business Partners– to evangelize the work you do, secure sponsorship and scale it effectively across the organization.
  • You will also leverage and continue to grow your well-established network of external content providers and experts to ensure Visa’s leadership development offerings leverage best-in-class thought leadership.
  • You will be versatile in the work you do in the context of these internal and external relationships, from ensuring buy-in with a senior internal stakeholder, to negotiating a contract with an outside provider and everything in-between.

Improve and Grow Your Portfolio:

  • You will have an opportunity to evolve existing learning solutions and launch new ones.
  • You will leverage your strategic and critical thinking to articulate how the learning solutions you own can evolve into the future. Keeping in mind that the end goal is behavior change and business impact, you will devise strategies to ensure that learning sticks and business impact occurs.
  • You will use your creativity and knowledge of adult learning methodology to design impactful mechanisms for post-program application of program content.
  • You will launch and grow communities of learning to ensure learning occurs beyond the programmatic components.
  • You will leverage the art-science balance to evaluate and constantly improve leadership development at Visa to make it even more impactful for Visa’s leaders, and ultimately for Visa’s business.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

What You Should Know About Leadership Development Director Visa University, Visa

Are you ready to take your leadership development expertise to the next level? At Visa University, we’re searching for an innovative Leadership Development Director to join our team in the vibrant city of Austin. In this exciting role, you'll play a critical part in managing the entire lifecycle of leadership development learning products that will equip the organization to thrive in the future. With the guidance of the Sr. Director of Leadership Development, you'll utilize human-centered design methodologies to articulate the development needs of Visa leaders and transform them into impactful learning solutions. Your design expertise will come into play as you curate and customize high-quality resources, collaborating with both internal teams and external providers. This position demands the ability to engage with key stakeholders, from business leaders to People Business Partners, to ensure that the leadership initiatives not only have buy-in but are also effectively scaled across the organization. Moreover, you’ll continuously evolve existing solutions and launch new ones aimed at behavior change and business impact, all while fostering a community of learning that extends beyond traditional education. With the art and science of learning at your fingertips, you’ll be at the helm of enhancing leadership development offerings that make a significant difference. Join Visa University and help shape the future of leaders within Visa — a place where your creativity and strategic thinking can truly shine.

Frequently Asked Questions (FAQs) for Leadership Development Director Visa University Role at Visa
What are the primary responsibilities of the Leadership Development Director at Visa University?

The Leadership Development Director at Visa University is responsible for managing the entire lifecycle of leadership development products. This involves using human-centered design methodologies to identify Visa leaders' needs, designing and curating impactful learning solutions, and collaborating with internal and external stakeholders to ensure the programs are effectively scaled. Additionally, the director will evolve existing educational solutions, launch new programs aimed at achieving behavior change, and cultivate relationships within and outside the organization.

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What qualifications are needed for the Leadership Development Director role at Visa University?

To qualify for the Leadership Development Director position at Visa University, candidates typically need a strong background in leadership development, instructional design, or similar fields. Familiarity with human-centered design methods, adult learning principles, and experience in creating innovative learning solutions are essential. In addition, exceptional communication and influencing skills are necessary to engage stakeholders and drive project teams effectively.

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How does the Leadership Development Director ensure learning sticks and has a business impact at Visa University?

The Leadership Development Director ensures that learning outcomes are impactful by strategically designing programs that focus on behavior change. They employ adult learning methodologies to create mechanisms for the application of learned content post-program. Additionally, by launching and maintaining communities of learning, they facilitate ongoing engagement and application of skills, ensuring that the leadership development initiatives yield tangible business outcomes.

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What type of learning modalities can the Leadership Development Director expect to work with at Visa University?

At Visa University, the Leadership Development Director will work with a diverse array of learning modalities including live and asynchronous virtual learning, in-person events, social learning, and more. The director's role will involve selecting the most appropriate modalities tailored to various seniority levels within the organization, balancing innovative approaches with practical considerations to maximize engagement and effectiveness.

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What opportunities for growth does the Leadership Development Director have at Visa University?

The Leadership Development Director at Visa University has numerous opportunities for growth, including the chance to evolve existing learning solutions, launch new initiatives, and cultivate essential relationships with key stakeholders. They will also be involved in ongoing evaluations of leadership development strategies, enhancing their skill set in program design and implementation, which positions them well for future leadership roles within the organization.

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Common Interview Questions for Leadership Development Director Visa University
What inspired you to pursue a career in leadership development?

When answering this question, reflect on your journey and what motivated you to specialize in leadership development. Discuss any personal experiences or insights that solidified your passion for fostering leadership skills in others, and connect it back to the mission and values of Visa University.

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How do you approach the design of a leadership development program?

In your response, outline your design process starting from assessing learners' needs through human-centered design methods. Explain how you involve stakeholders, select appropriate learning modalities, and ensure the program aligns with business objectives. Highlight a key project where your approach led to successful outcomes.

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Can you describe a time you faced a challenge while implementing a leadership program?

Share a specific obstacle you encountered in previous work and detail the steps you took to overcome it. Focus on your problem-solving skills, ability to engage stakeholders, and how you adjusted your approach to meet the needs of the organization. This shows resilience and adaptability.

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How do you measure the success of leadership development initiatives?

Discuss various evaluation methods, such as feedback surveys, performance metrics, and follow-up assessments that you utilize to measure the effectiveness of your programs. Emphasize your commitment to continuous improvement and how you apply insights gained from evaluations to refine future solutions.

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What strategies do you use to engage senior leaders in learning initiatives?

Explain your approach to building relationships with senior leaders, focusing on the value proposition of leadership development for the business. Describe techniques you employ to obtain their buy-in, such as demonstrating business impact, aligning initiatives with organizational goals, and providing ongoing updates on progress.

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How would you ensure that your leadership development solutions are inclusive?

Talk about the importance of diversity and inclusion in leadership programs. Describe how you would design inclusive learning experiences that address the different needs and backgrounds of learners, ensuring that all participants feel valued and supported in their development journey.

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What role does technology play in your vision for leadership development?

Express your views on integrating technology into leadership development, including e-learning platforms, virtual collaboration tools, and analytics for tracking progress. Discuss how technology enhances accessibility and personalizes learning experiences for diverse audiences.

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Can you give an example of a successful leadership development program you designed?

Share a detailed case study of a specific program you designed, including the objectives, process, outcomes, and stakeholder feedback. Highlight your unique contributions and how the program aligned with business strategies, demonstrating your impact and effectiveness.

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What trends in leadership development do you find most exciting?

Describe current trends in leadership development, such as the shift towards experiential learning, the importance of emotional intelligence, or the focus on agile leadership. Discuss why these trends are significant and how you plan to incorporate them into your strategies at Visa University.

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How do you balance innovation with organizational constraints in program design?

Discuss your approach to finding a balance between creative solutions and practical limitations. Emphasize your strategic thinking skills, your ability to work within budget and resource constraints, and how you prioritize initiatives that drive significant value to the organization.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 9, 2025

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