Director - North America Product - job 11 of 21

As the Director - North America Product, you will analyze data quality trends within the US Business and Commercial portfolios, develop a comprehensive data quality program, and engage with external partners to provide subject matter expertise. Leadership will be key as you facilitate collaboration with various stakeholders and manage data quality reviews.

Ideal candidates for the Director - North America Product role should possess strong leadership qualities, a deep understanding of the commercial payment landscape, and excellent interpersonal skills. A proven track record in data quality management and experience in cross-functional project engagement are also advantageous.

The Director - North America Product interacts extensively with external clients, stakeholders, and internal teams, particularly the Commercial Data Solutions team. This role requires effective communication and collaboration to ensure that the needs of diverse stakeholders are met while advancing the company's objectives.

This role is hybrid, combining both remote and in-office work. The work environment is fast-paced and dynamic, encouraging independent decision-making while fostering teamwork to address challenges and drive results in a customer-focused setting.

Success in the Director - North America Product role hinges on strong leadership, exceptional communication, analytical skills for data trending, and the ability to work well under minimal supervision. Candidates should thrive in a rapidly changing environment and demonstrate proficiency in building relationships at all organizational levels.

Focus on providing specific examples of your previous roles in data quality management, emphasizing your analytical skills and how they've led to improved outcomes. Discuss tools or methodologies you've utilized and how you've collaborated with stakeholders.

Outline a strategic process that includes assessing current data issues, defining objectives and key results, and identifying the necessary resources. Highlight collaborative efforts with teams and stakeholders to ensure smooth implementation.

Discuss the importance of relationship building and regular communication. Mention specific engagement strategies such as presentations, workshops, or training sessions that you've successfully executed in past roles.

Talk about the resources you use, including industry publications, conferences, webinars, or professional networks. Emphasize your proactive approach to staying informed and adapting strategies accordingly.

Share a specific project that posed difficulties, detailing your problem-solving techniques, how you coordinated with teams, and the successful outcome as a result of your leadership and communication skills.

Mention a specific instance that required you to simplify data insights for a broader audience. Explain your approach to ensure clarity and engagement, highlighting your communication techniques.

Discuss your organizational skills and how you assess each project's urgency and importance to effectively prioritize tasks. Share any tools or methodologies that help you manage your workload.

Emphasize the significance of statistical analysis in identifying trends, making informed decisions, and driving improvements. Discuss specific analytical tools you’ve used and their outcomes.

Highlight methods you use to encourage open communication and teamwork, such as regular check-ins, collaborative goal setting, and recognition of team members' contributions.

Describe your leadership style, focusing on adaptability and communication. Share how you inspire others, drive engagement, and navigate differing opinions to achieve common goals.