Manager - Product Operations - job 1 of 19

As the Manager - Product Operations at Visa Direct, your key responsibilities include leading Go-To-Market (GTM) product initiatives, creating value proposition canvases, managing cross-functional messaging, supporting client-facing teams with product knowledge, and gathering customer feedback to inform product decisions. You’ll also develop communications strategies to keep the organization informed about product objectives and initiatives.

To be considered for the Manager - Product Operations role at Visa Direct, candidates should possess strong verbal and written communication skills, experience in product management or operations, and a solid understanding of marketing principles. A background in collaborating with cross-functional teams and experience in working with customer feedback systems would also be beneficial.

In the role of Manager - Product Operations, you will partner closely with product marketing to execute GTM strategies. This includes testing product collateral usability with sales teams, refining messaging based on client feedback, and actively managing external communications regarding the product roadmap. Your insights will help shape how Visa Direct positions its products in the marketplace.

Visa Direct promotes a collaborative work culture where team members are encouraged to share ideas and feedback. As the Manager - Product Operations, you will be part of a supportive environment focused on innovation, continuous learning, and shared success. The hybrid nature of the role also allows for flexibility while fostering teamwork.

At Visa Direct, the Manager - Product Operations will have numerous avenues for professional growth. By taking on significant responsibilities and engaging in cross-departmental collaboration, you’ll gain invaluable experience and insights into product strategies and market dynamics, positioning you well for future leadership opportunities within the organization.

When answering this question, provide specific examples of your past experiences where you led product initiatives and collaborated with multiple teams. Highlight your ability to facilitate communication and ensure all departments are aligned with product goals.

Discuss your approach to gathering and analyzing client and sales feedback. Emphasize how you value data-driven decisions and continuous improvement in shaping product strategies, and mention specific methods you employ to prioritize actionable insights.

You can answer by detailing your strategies for fostering open communication lines, such as regular updates and collaborative meetings. Provide examples of tools or processes that you have effectively used to keep all stakeholders informed and engaged.

Answer by outlining your process for collecting client feedback, such as interviews or focus groups, and how you assess this feedback to refine product messaging. Share specific instances where this has positively impacted product reception.

Share a concrete example of a product launch you led, focusing on the challenges encountered and how you overcame them. Highlight your project management skills and ability to rally and coordinate multiple teams to achieve a successful launch.

Mention specific tools that you have used for project management, product tracking, and communication, such as JIRA, Trello, or Slack. Explain how these tools have helped you streamline operations, promote clarity, and enhance team collaboration.

Discuss your methods for boosting team morale, such as recognition programs, open-door policies, and team-building activities. Illustrate past experiences where your initiatives positively affected team dynamics during stressful periods.

Outline your approach to developing communication plans, including identifying key stakeholders, determining messaging channels, and establishing regular updates. Provide an example of a successful communication plan you executed in a previous role.

Describe your analytical process, such as using market research tools, competitor analysis, and client feedback to assess trends. Highlight how this analysis has led to informed decision-making in previous projects.

Address how you communicate business objectives clearly to product teams and involve them in strategic planning discussions. Detail how this alignment contributes to product success and overall company goals.