Senior Manager, Social Program Manager - job 4 of 20

As a Senior Manager, Social Program Manager at Visa, your responsibilities will include overseeing the planning and execution of social content projects, coordinating with various internal teams and external partners, ensuring quality assurance, managing project risks, and improving project management processes.

The ideal candidate for the Senior Manager, Social Program Manager at Visa should have a strong background in project management, experience in social media platforms, excellent communication skills, and familiarity with project management tools like Wrike or Asana. A passion for social content and proven leadership capabilities are also essential.

The Senior Manager, Social Program Manager will play a vital role in aligning social content with Visa's marketing strategy by developing campaigns that enhance the brand's voice, ensuring high-quality content delivery, and collaborating with multiple teams to achieve marketing goals.

For the Senior Manager, Social Program Manager at Visa, the project lifecycle involves initial planning, task assignment, workflow management, quality assurance, communication with stakeholders, and ongoing process improvement, all aimed at delivering impactful social content on schedule.

Yes, the Senior Manager, Social Program Manager position at Visa is hybrid, allowing for a mix of in-office and remote work. The specific arrangement for in-office days will be set by your hiring manager to accommodate both team collaboration and flexibility.

In response, highlight your previous roles in managing complex projects, emphasizing specific tools you've used, methodologies you've followed, and instances where you successfully guided a project from conception to delivery.

Discuss your strategies for quality assurance, such as setting strict guidelines, conducting regular reviews, and how you engage stakeholders in the quality process to adhere to brand standards.

Outline your proactive approach to identifying potential risks, such as conducting risk assessments, and your methods for developing effective mitigation strategies to safeguard project outcomes.

Provide a detailed account of a specific challenging project, the obstacles you faced, the solutions you implemented, and the final outcomes that demonstrate your problem-solving skills and resilience.

Explain your time management techniques such as creating detailed schedules, prioritizing tasks based on urgency and impact, and utilizing project management tools to keep all tasks on track.

Share your experience in fostering collaboration by regularly communicating with team members, organizing cross-functional meetings, and utilizing collaborative tools to ensure everyone is aligned and engaged.

Discuss your familiarity with various social media platforms, detailing specific campaigns you've overseen and the metrics you used to measure their success.

Illustrate your adaptability by describing instances where you've successfully adjusted project timelines, reallocated resources, or implemented changes in response to new information or challenges.

Describe your approach to performance management, emphasizing open communication, setting clear expectations, providing support and mentoring, and taking corrective actions when necessary.

Mention the project management tools you are proficient in, like Wrike or Asana, and explain how each tool enhances your workflow and contributes to successful project outcomes.