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Sr Implementation Consultant - job 14 of 19

Client Support Services works with issuers, acquirers and processors to deliver the support model for Visa DPS. This role is senior level position responsible for implementing new clients and complex projects. The role will also consist of identifying and resolving issues that range in complexity.

  • Will provide implementations project management for new customers converting from competing processors to the Visa DPS platform
  • Will serve as implementation project manager for variety of complex assignments.
  • Will operate within the context of established goals and objectives which are visible to Visa and client's management.
  • Will act as primary liaison between DPS support staff and customers and represent customer system and operational requirements to internal organizations.
  • Will develop project plans, identify project team resource requirements, establish project dates, deliverables and management reports.
  • Will track and manage all internal and external issues to resolution.
  • Is able to meet the specified job responsibilities with only high-level guidance, direction and/or involvement from management using established guidelines, procedures and policies.
  • Can work independently with high degree of initiative to manage work flow, resolve problems and meet deadlines.
  • Will apply working knowledge of a variety of systems and procedures to assess business and technical impact of project requirements and communicate these to clients and internal DPS departments.
  • Plan and conduct member meetings and conference calls.
  • Can support multiple different project scenarios concurrently.
  • May direct the efforts of one or more Implementation Consultants on more complex projects.
  • May provide guidance to associates and team.
  • May perform other duties as requested by management.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

 

Average salary estimate

$105000 / YEARLY (est.)
min
max
$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr Implementation Consultant, Visa

Are you passionate about guiding clients through transformational processes? Join us as a Sr Implementation Consultant at Visa in Highlands Ranch! In this senior-level role, you'll collaborate with issuers, acquirers, and processors to implement the Visa DPS platform for new clients who are making the switch from other processors. Your key responsibilities will include managing complex project assignments and serving as the primary liaison for our DPS support staff and clients. With an emphasis on achieving established goals, you’ll develop project plans, identify team resources, and track project deliverables. You’ll be expected to work independently while applying your expertise in various systems and procedures to effectively meet client needs and address technical requirements. By planning engaging member meetings and conference calls, you'll foster a strong connection between Visa and our customers. This role not only offers the chance to showcase your project management skills but also gives you the opportunity to mentor and guide fellow Implementation Consultants on more complex projects. It's a hybrid position, providing you with flexibility in your work environment while ensuring you have all the support you need to thrive. If you’re ready for a role where your initiative and problem-solving skills can shine, then we want to hear from you!

Frequently Asked Questions (FAQs) for Sr Implementation Consultant Role at Visa
What are the key responsibilities of a Sr Implementation Consultant at Visa?

As a Sr Implementation Consultant at Visa, you'll be responsible for managing the implementation of new clients onto the Visa DPS platform. This includes developing project plans, tracking progress, and addressing issues that arise during the implementation process. Acting as a primary liaison between clients and Visa’s internal teams, you'll ensure that client requirements are communicated and met effectively.

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What qualifications are required for the Sr Implementation Consultant position at Visa?

To be successful as a Sr Implementation Consultant at Visa, candidates typically require strong project management skills along with a proven track record in handling complex projects. A solid understanding of technical systems and business operations is crucial. Additionally, excellent communication and problem-solving skills are essential to manage both internal and external stakeholder relationships effectively.

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What kind of projects will a Sr Implementation Consultant at Visa work on?

In the Sr Implementation Consultant role at Visa, you'll work on a variety of complex projects primarily focused on transitioning clients from competing processors to the Visa DPS platform. Each project involves detailed planning, resource allocation, and ensuring all client-specific needs are met throughout the implementation process.

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How does the Sr Implementation Consultant role support Visa's clients?

The Sr Implementation Consultant role is pivotal in supporting Visa's clients as it ensures a smooth transition to the Visa DPS platform. By being the main point of contact, you will drive effective communication, manage expectations, and resolve challenges, ultimately enhancing client satisfaction and operational performance.

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What does the work environment look like for a Sr Implementation Consultant at Visa?

The work environment for a Sr Implementation Consultant at Visa is hybrid, allowing for a combination of in-office and remote work. This setup offers flexibility while maintaining collaboration with team members and clients, ensuring high efficiency in managing projects and meeting client needs.

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Common Interview Questions for Sr Implementation Consultant
Can you describe your experience with complex project management as a Sr Implementation Consultant?

When answering this question, focus on specific projects you've managed, highlighting the steps you took for successful implementation. Discuss how you tracked progress, managed team members, and communicated with clients, demonstrating your organizational skills and ability to handle complexities.

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How do you prioritize tasks when managing multiple projects concurrently?

Explain your approach to prioritization, emphasizing techniques like creating task lists, using project management software, or developing timelines. Demonstrating your ability to assess project urgency and impact will illustrate your efficient workflow management.

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How do you handle conflicts between client expectations and internal processes?

Discuss your conflict resolution methods, such as open communication with clients and internal teams, seeking win-win solutions, and ensuring that stakeholder concerns are addressed. This shows your ability to balance client needs with company standards.

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What is your strategy for effective communication with clients?

Detail your communication strategy, including the importance of clarity, regular updates, and active listening. You can mention using tools like email, phone calls, or meetings to engage clients and ensure they feel valued and informed throughout the implementation process.

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Can you provide an example of a successful implementation project you led?

Share specific details of a project, including its goals, your role, the challenges faced, and the outcomes achieved. Highlight how your leadership and problem-solving skills were instrumental in guiding the project to success.

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How do you ensure you stay updated with the latest trends in payment processing?

Mention platforms you follow, such as industry journals, conferences, webinars, or professional networks. Staying informed on industry trends allows you to apply relevant innovations to your role as a Sr Implementation Consultant at Visa.

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What methods do you use to assess project requirements technically and business-wise?

Discuss your methods of conducting thorough assessments, including stakeholder meetings and requirements gathering techniques. Emphasize the importance of understanding both technical specifications and business objectives to deliver aligned solutions.

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Describe your experience in mentoring junior team members.

Talk about specific instances where you've guided junior consultants, illustrating your leadership style and approach to knowledge sharing. Effective mentorship plays a crucial role in team development, especially in complex project environments.

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How do you track the progress of your implementation projects?

Detail your use of project tracking tools and regular check-ins with your team. Being proactive about monitoring progress allows you to identify potential delays and address issues before they escalate.

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What do you believe is the most important quality for a Sr Implementation Consultant?

Highlight qualities such as adaptability, leadership, or effective communication skills. Discuss how these attributes contribute to successfully managing client expectations and delivering high-quality results in a dynamic project environment.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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