Sr. Manager - job 9 of 24

A Sr. Manager at Visa Technology & Operations LLC has an array of responsibilities, including monitoring processing operations, ensuring timely execution and availability, resolving issues through root cause analysis, and facilitating maintenance activities. You'll also supervise a team of Sr. Site Reliability Engineers and Staff Site Reliability Engineers while providing 24x7 on-call support as per the roster.

To be considered for the Sr. Manager position at Visa Technology & Operations LLC, candidates typically need extensive experience in operations management or a related field. Strong analytical skills, proficiency in problem-solving, and experience with team supervision are essential. A background in technology operations is preferred.

Yes, the Sr. Manager position at Visa Technology & Operations LLC includes a small amount of domestic travel, generally between 5%-10% of the time. This allows for opportunities to engage with teams and operations across different locations.

A Sr. Manager at Visa Technology & Operations LLC provides crucial support by overseeing the problem detection and resolution processes, implementing permanent fixes, and setting up audits and alerts. The role also involves maintaining clear communication and updates to the team and ensuring adherence to processes and guidelines.

Yes, the Sr. Manager role at Visa Technology & Operations LLC may allow for partial telecommuting. This flexibility enables you to manage your work-life balance while still delivering excellent results from a location that suits you.

Addressing a critical processing issue involves first assessing the problem quickly to minimize impact. Communicate with stakeholders, gather your team for immediate resolution, and utilize root cause analysis to prevent future occurrences. It's essential to maintain transparency throughout the process.

I have supervised diverse teams by fostering an environment that encourages open communication and collaboration. I believe in setting clear expectations, providing regular feedback, and supporting professional development to ensure team members perform at their best.

I employ systematic methods for problem detection, including monitoring tools and alerts. For resolution, I utilize root cause analysis to determine underlying issues, set up audits, and implement effective fixes while documenting every step for future reference.

In high-pressure situations, prioritizing tasks is crucial. I assess tasks based on their urgency and impact on operations, using a structured approach to manage time and resources effectively. Clear communication with the team helps ensure everyone is aligned on priorities.

To identify improvement opportunities, I analyze operational metrics and seek feedback from team members. Regularly reviewing processes also reveals areas for enhancement. I encourage a culture of innovation where team members feel empowered to suggest improvements.

Ensuring compliance involves regular training, clear documentation, and frequent communication about expectations. I foster a culture of accountability where team members understand the importance of following processes for organizational success.

I leverage a variety of monitoring tools that provide real-time alerts, analytical data, and health checks on processing operations. These tools help in identifying issues before they escalate and facilitate quick responses to any operational hiccups.

In a previous role, I led a change management initiative where we migrated to a new system. I ensured thorough communication, organized training sessions, and collected feedback throughout the process, which significantly reduced transition issues and promoted user acceptance.

I continuously maintain my technical knowledge by attending industry conferences, participating in webinars, and engaging with professional networks. I also dedicate time to self-study and stay updated with industry trends, ensuring I bring the most relevant knowledge to my role.

I believe my extensive experience in operations management, combined with my problem-solving skills and ability to lead diverse teams, makes me a strong fit for the Sr. Manager position at Visa Technology & Operations LLC. I am passionate about leveraging technology to drive operational excellence and I am eager to contribute to your team.