Sr. Manager - job 4 of 24

As a Sr. Manager at Visa Technology & Operations LLC, your primary responsibilities include overseeing processing monitoring, ensuring timely execution and availability of services. You will also be tasked with detecting and resolving problems, performing root cause analyses, and facilitating maintenance activities while leading a team of engineers.

To be considered for the Sr. Manager position at Visa Technology & Operations LLC, candidates typically need a strong background in IT operations, management experience, and expertise in site reliability engineering. Excellent problem-solving abilities and leadership skills are essential, along with the capacity to perform technical research and analysis.

Yes, the Sr. Manager position at Visa Technology & Operations LLC requires domestic travel of approximately 5%-10%. This travel provides opportunities to collaborate with team members in other locations and ensures a cohesive approach to operations across the company.

In the role of Sr. Manager at Visa Technology & Operations LLC, you will provide 24x7 on-call support, which you'll do as per a predetermined roster. This means being available to troubleshoot issues and ensure operational continuity is maintained at all times.

The Sr. Manager at Visa Technology & Operations LLC will oversee a team comprising Sr. Site Reliability Engineers and Staff Site Reliability Engineers. You will supervise their work, facilitate communication regarding maintenance, and help with professional development and knowledge sharing.

To effectively manage and prioritize multiple tasks, I utilize a combination of project management tools and regular team reviews. Understanding the urgency and impact of each task helps determine priorities, while maintaining open communication with team members ensures alignment on goals and deadlines.

In my previous roles, I have performed extensive root cause analyses following incidents. I gather data, involve relevant stakeholders, and use structured troubleshooting techniques to pinpoint issues. This process not only resolves the immediate problem but helps prevent future occurrences through implementation of permanent fixes.

To resolve conflicts within a team, I always promote an open dialogue where team members can express their concerns. I facilitate discussions to find common ground and encourage collaboration on solutions. Moreover, focusing on our shared goals helps redirect attention towards productive outcomes.

Ensuring timely execution involves establishing clear project timelines and milestones. I emphasize regular updates and agile methods, which allow for flexibility and quick adjustments. Additionally, I foster a collaborative team environment where everyone is accountable for their deadlines.

My approach to continuous improvement involves regularly reviewing processes and outcomes to identify areas for enhancement. I encourage team members to share feedback and innovative suggestions, which we can implement through pilot initiatives and measure the impact over time.

Handling on-call support requires preparation and organization. I ensure that my team is well-trained on protocols and has access to all necessary resources. We also conduct regular drills to stay sharp, and I emphasize the importance of mental well-being with adequate down time between shifts.

In a previous position, I led an initiative to automate our reporting tools, which reduced manual workload by 40%. I gathered input from team members on their pain points, developed a systematic implementation plan, and ensured thorough training. The change enhanced productivity significantly.

I stay updated on industry trends by regularly participating in professional conferences, subscribing to relevant journals, and following thought leaders on social media. Networking with peers also provides insight into best practices and emerging technologies relevant to our field.

I believe that effective communication, strong leadership skills, adaptability, and a deep technical understanding are essential qualities for a successful Sr. Manager. Being able to inspire and guide teams while navigating the complexities of IT operations is key for success.

I am drawn to Visa Technology & Operations LLC due to its commitment to innovation and excellence in the industry. The opportunity to lead a talented team in enhancing operational efficiencies aligns perfectly with my career aspirations, and I'm excited about contributing to such an impactful organization.