Sr. Manager, Events and Video Production Operations - job 5 of 20

The Sr. Manager, Events and Video Production Operations at Visa is responsible for leading the Events and Video Production Support team, overseeing end-to-end event operations, and ensuring high-quality service delivery. Key duties include managing the team, collaborating with Executive IT on executive events, and coordinating with external vendors. The role also involves problem-solving, budget management, and maintaining a high standard of customer satisfaction.

To excel in the Sr. Manager, Events and Video Production Operations role at Visa, candidates should possess strong customer service skills, technical expertise in event operations, and excellent problem-solving abilities. Team management experience, strong organizational skills, and the ability to thrive in a fast-paced environment are crucial. Familiarity with budget management and vendor negotiation is also essential.

The Sr. Manager, Events and Video Production Operations at Visa ensures customer satisfaction by actively engaging with end users to address their needs with professionalism and empathy. They monitor team metrics, identify areas for improvement, and implement solutions to enhance the overall service quality, ensuring that every event meets organizational standards.

In the Sr. Manager, Events and Video Production Operations role at Visa, team management includes mentoring and developing the Events and Video Production team, fostering a collaborative culture, and serving as a primary escalation point for complex challenges. The role emphasizes building a high-performance team equipped to deliver scalable event support.

Operational oversight for the Sr. Manager, Events and Video Production Operations at Visa involves planning, executing, and analyzing all events and video productions. This includes ensuring technical readiness for high-profile events, monitoring team performance, and implementing best practices to maintain quality and impact in every production.

In a fast-paced event production environment, prioritization is essential. I focus on identifying urgent tasks that directly impact event success while also ensuring that long-term projects are on track. Effective communication with my team helps coordinate efforts and reallocates resources as needed to meet deadlines.

Certainly! During a high-profile executive event, we faced a technical failure with our live streaming platform. I quickly rallied my team, communicated with the IT department, and arranged an immediate workaround using backup equipment. This proactive approach ensured that the event proceeded smoothly, and we received positive feedback from attendees.

To maintain team morale during high-pressure events, I emphasize open communication, recognize individual contributions, and encourage breaks to recharge. Host pre-event briefings to set clear expectations while fostering a supportive environment where team members feel valued and motivated.

I evaluate event success through a combination of attendee feedback, team metrics, and post-event analyses. Surveys and feedback forms from participants provide valuable insights, while metrics on attendance, engagement, and overall execution help gauge effectiveness and inform future improvements.

I handle conflicts by addressing them quickly and privately with the individuals involved. Encouraging open dialogue helps resolve misunderstandings, and I work to mediate discussions to find a collaborative solution. Creating a respectful environment is key to maintaining focus during stressful times.

I rely on project management tools, digital collaboration platforms, and event-specific software for planning and execution. Technologies for live streaming and video production are also critical, alongside analytics tools for post-event evaluations. Staying current with industry trends allows me to choose the best tools for our needs.

To ensure compliance with budget constraints, I utilize careful planning and establish clear financial guidelines at the outset. Regular budget reviews with my team ensure we remain on track, and I seek competitive bids from multiple vendors to optimize costs while maintaining quality.

Visa’s commitment to innovation and quality sets it apart in the events and video production space. The focus on creating impactful experiences for end users, combined with a collaborative culture and investment in the latest technologies, makes every event a unique and memorable experience.

I stay updated with industry trends by attending conferences, participating in webinars, and following reputable publications in event management and technology. Networking with professionals in the field also provides insights into emerging practices and innovations that can enhance our operations.

My approach to external vendor management includes establishing clear expectations, negotiating favorable contracts, and maintaining open communication throughout the collaboration. I prioritize building strong relationships with vendors to ensure a seamless execution of events while optimizing performance and adherence to SLAs.