Sr. Systems Engineer - job 19 of 33

As a Sr. Systems Engineer at Visa Technology & Operations LLC, your key responsibilities include providing Infrastructure Operations and Production Support for container technologies, performing Docker and Kubernetes deployments, and managing containerized applications. Additionally, you will enhance the security of the Kubernetes cluster, partner with engineering teams for seamless support, and contribute to security remediation efforts, ensuring a robust operational environment.

To be considered for the Sr. Systems Engineer role at Visa Technology & Operations LLC, candidates typically need a solid background in systems engineering, particularly with container technologies like Docker and Kubernetes. Expertise in infrastructure security, ITIL practices, and experience in an On-Call support role are also key qualifications. A strong analytical mindset and effective communication skills to explain technical concepts are crucial for success.

The Sr. Systems Engineer at Visa Technology & Operations LLC plays a vital role in adhering to ITIL practices by ensuring that incident, change, problem, and release management processes are standardized and followed. This responsibility helps to maintain operational integrity and service quality across the company's infrastructure, ultimately enhancing the end-user experience.

Yes, the Sr. Systems Engineer position at Visa Technology & Operations LLC offers the possibility of partial telecommuting. This flexibility can help you maintain a work-life balance while still being effectively integrated into the team and supporting critical infrastructure needs from the Highlands Ranch office.

For the Sr. Systems Engineer role at Visa Technology & Operations LLC, essential technical skills include proficiency in Docker and Kubernetes for container management, familiarity with security protocols for Kubernetes clusters, and experience with vulnerability assessments and patch management processes. Additionally, a strong understanding of standardized operating procedures and ITIL practices is necessary for effective job performance.

Be prepared to discuss specific projects where you utilized Docker and Kubernetes, detailing your role in deployment, scaling, and managing containerized applications. Highlight your approach to overcoming challenges and any significant achievements related to efficiency or scalability.

Talk about the methodologies you've used to harden a Kubernetes cluster, such as implementing role-based access control, network policies, and auditing configurations. Providing examples of security incidents you've mitigated will underscore your proactive approach to security.

Describe your process for incident management, focusing on how you identify, log, categorize, and resolve incidents. Illustrate your experience with ITIL practices by noting specific instances when your structured approach led to improved response times or minimized outages.

Share your strategies for managing on-call duties effectively, such as maintaining a knowledge base, using monitoring tools, and prioritizing tasks. Emphasize how you communicate with your team and ensure they are updated while you're on-call.

Discuss your methods for fostering collaboration and communication across teams, including regular check-ins, shared documentation, and collaborative problem-solving. Highlight any successful projects driven by cross-functional teamwork.

Identify metrics that are critical for system performance monitoring, such as uptime, response time, and resource utilization. Including examples of how you've used these metrics to drive improvements will demonstrate your analytical skills.

Share a relevant story about a complex project that required innovative problem-solving skills. Discuss your role, the challenges faced, and the successful outcomes achieved.

Explain your regular review processes for operational procedures and how you involve team members in maintaining them. Highlight any examples of how you improved existing procedures to enhance efficiency or compliance.

Discuss the various monitoring tools you are familiar with, such as Prometheus, Grafana, or ELK Stack. Share insights on how these tools help provide visibility into container performance, availability, and potential issues.

Talk about the importance of clear and comprehensive documentation, including the use of wikis or internal sites. Provide examples of how your documentation has helped teammates and enhanced overall productivity.