Sr. Systems Engineer (Scrum Master)

As a Senior Systems Engineer (Scrum Master) at Visa, you will facilitate Scrum events across multiple Infrastructure as a Service (IaaS) domains, ensuring effective sprint planning, daily scrums, sprint reviews, and retrospectives. You'll work to remove impediments that block progress, coach teams in Scrum practices, collaborate with Product Owners to refine product backlogs, and implement Agile reporting systems to track team performance. Your role will also include leading organizational change to foster Agile adoption and coordinating with other Scrum Masters to enhance Scrum implementations.

To be a successful candidate for the Senior Systems Engineer (Scrum Master) position at Visa, you should have at least 3-5 years of experience as a Scrum Master in IaaS or related technical environments. A Bachelor's degree in Computer Science, Information Technology, or a related field is required. Additionally, a Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification is preferred. Strong communication, problem-solving, and conflict resolution skills, along with experience in Agile tools like Jira or Confluence, will also be valuable.

As a Senior Systems Engineer (Scrum Master) at Visa, familiarity with Agile methodologies, particularly Scrum, is crucial. Knowledge of scaled Agile frameworks such as SAFe or LeSS will be advantageous. You should also be experienced in managing the Agile project management tools like Jira and Confluence, which are essential for tracking team performance and facilitating collaboration across Scrum teams.

Visa seeks candidates for the Senior Systems Engineer (Scrum Master) position who possess 3-5 years of demonstrated experience in leading multiple Scrum teams in technical environments, particularly within IaaS. It's important to have a strong understanding of cloud technologies and infrastructure management. Experience with Agile project management tools and advanced Scrum certifications will give you an edge in this highly collaborative environment.

The Senior Systems Engineer (Scrum Master) position at Visa is a hybrid role. This means that you will have days working in the office combined with the flexibility of remote work. The specific expectations for in-office days will be confirmed by your hiring manager, allowing for a balance between collaboration and focused work time.

In answering this question, you should detail your journey in Agile and Scrum practices, emphasizing specific projects where you applied these methodologies. Highlight your role in facilitating key Scrum events, removing impediments, and how you coached teams to self-organize across different domains.

When responding, give examples of specific strategies you've employed to identify and eliminate roadblocks. Talk about your communication processes with stakeholders and how you ensure that team members feel supported in voicing their challenges.

Discuss your approach to conflict resolution, emphasizing open communication and facilitation techniques. Provide examples of situations where you successfully mediated disputes within teams and helped foster a collaborative atmosphere.

Mention specific Agile metrics that you find useful, such as sprint velocity, burn-down charts, and team satisfaction ratings. Explain how these metrics help in assessing team progress and areas for improvement.

Detail your methods for fostering close collaboration with Product Owners, such as regular backlog refinement sessions and maintaining open lines of communication. Discuss how you ensure that the Product Owner's vision is conveyed to the team and how you encourage feedback.

Talk about your experience with tools like Jira, Confluence, or similar Agile management software. Emphasize how you use these tools to enhance collaboration, track progress, and manage documentation effectively.

Provide examples of organizational change initiatives you've led, focusing on how you've trained and mentored teams in Agile practices, built a culture of continuous improvement, and achieved broader adoption of Agile methodologies within your organization.

Discuss your philosophy on coaching team members in Agile methodologies, including your strategies for fostering self-organizing teams, providing constructive feedback, and encouraging experimentation and learning from failures.

Share a specific challenge you encountered in a Scrum team setting. Describe the steps you took to address it, what you learned from the experience, and how it has influenced your approach to leadership in Agile environments.

Explain how you keep your knowledge current by attending workshops, participating in Agile communities, reading industry publications, and engaging in certifications. This shows your commitment to personal and professional growth in the Agile space.