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Visa is seeking a dynamic and motivated Staff Software Engineer to join our Post-Purchase Solutions platform within the Value Added Services PD Organization. As a key member of our team, you will play an integral role in helping merchants proactively mitigate and resolve disputes, enhancing the efficiency of their transaction management systems.

In this role, you will be responsible for developing innovative solutions to prevent disputes, quickly resolve issues when they arise, and help merchants defend against chargebacks. You will also work with advanced AI/ML technologies to deliver predictive insights and recommendation systems that drive smarter decision-making for merchants.

Essential Functions: 

  • Platform Development: Develop and maintain scalable, high-performance software for the Post-Purchase Solutions platform, supporting four key products.
  • Dispute Management: Build solutions to help merchants prevent disputes, quickly resolve them, and provide defense strategies against chargebacks, with an emphasis on proactive dispute resolution.
  • AI/ML Integration: Contribute to the development of AI/ML features such as predictive scoring for dispute probability and merchant success, as well as AI-driven workflow management for dispute resolution.
  • Collaboration & Leadership: Work closely with cross-functional teams, including product managers, data scientists, and engineers, to build new products, enhance existing offerings, and support the growth of the platform.
  • Agile Methodology: Work in an Agile environment following SAFe methodology and Scrum framework, participating in two-week sprints with a globally distributed team.
  • Shared Services: Contribute to the development of underlying shared services such as user management, workflow management, and onboarding.
  • Continuous Improvement: Drive improvements in code quality, performance, and scalability, ensuring alignment with Visa’s best practices and SDLC standards.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

NOTE: This role does not support relocation

Average salary estimate

$110000 / YEARLY (est.)
min
max
$90000K
$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Staff Software Engineer, Visa

Visa is on the lookout for a highly skilled Staff Software Engineer to join our innovative Post-Purchase Solutions platform in Austin. This position is a fantastic opportunity for someone with a passion for technology and problem-solving, aimed at enhancing the merchant experience by effectively managing disputes. In this role, you will have a significant impact by developing cutting-edge solutions that address and resolve transaction disputes. By working with advanced AI and ML technologies, you’ll be tasked with creating predictive insights and recommendation systems that empower merchants to make more informed decisions. Your responsibilities will include the development and maintenance of high-performance software tailored for our key products, along with building systems focused on proactive dispute management. Collaboration is key here, as you will engage with cross-functional teams comprised of product managers, data scientists, and engineers. Embracing an Agile work environment using the SAFe framework, you’ll participate in regular sprints and contribute to continuous improvements in code quality and system performance. Plus, this hybrid position offers the flexibility to work remotely and in-person, allowing for an optimal work-life balance. Join us at Visa, where your technical expertise will help drive innovation and create lasting solutions within the payments landscape.

Frequently Asked Questions (FAQs) for Staff Software Engineer Role at Visa
What are the main responsibilities of a Staff Software Engineer at Visa?

As a Staff Software Engineer at Visa, your main responsibilities include developing and maintaining scalable, high-performance software for the Post-Purchase Solutions platform. You'll work on dispute management solutions, aiming to prevent and quickly resolve disputes while also providing merchants with chargeback defense strategies. Moreover, integrating AI/ML features and collaborating with cross-functional teams are crucial components of this role, ensuring you contribute to enhanced product offerings that benefit merchants.

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What qualifications are needed for the Staff Software Engineer position at Visa?

To qualify for the Staff Software Engineer role at Visa, candidates typically need a strong background in software development, preferably with experience in high-performance systems and dispute management solutions. Familiarity with AI/ML technologies is highly desirable, as is experience working in Agile environments, particularly with the SAFe methodology. Excellent problem-solving skills and the ability to collaborate effectively across teams are also vital.

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What technology stack does Visa use in the Staff Software Engineer role?

The technology stack utilized by Visa for the Staff Software Engineer role varies depending on the projects, but it commonly includes programming languages such as Java, Python, or C#. Additionally, candidates should be familiar with AI/ML technologies, cloud services, and data management systems that support the development of scalable and efficient solutions for merchants.

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What is the working schedule like for the Staff Software Engineer at Visa?

The Staff Software Engineer role at Visa is a hybrid position and employees are expected to work from the office 2-3 days a week, collaborating with their teams for more effective communication and project initiatives. The specific days in-office may be determined by team leadership or site regulations, but there is also flexibility to work remotely, providing an ideal balance between professional and personal commitments.

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How does Visa support professional growth for Staff Software Engineers?

Visa actively fosters professional growth for its Staff Software Engineers by encouraging continuous learning and development. You’ll have opportunities to participate in various training programs, workshops, and industry conferences. Additionally, the collaborative environment offers a chance to work alongside experienced professionals, allowing for mentorship and guidance in enhancing your technical skills and advancing your career.

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Common Interview Questions for Staff Software Engineer
Can you explain your experience with AI/ML technologies in software development?

When answering this question, focus on specific projects where you integrated AI/ML solutions. Discuss the technologies used, the challenges faced, and the results achieved. Highlight how your contributions positively impacted the overall effectiveness of the system, demonstrating your ability to leverage innovative technologies in real-world applications.

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How do you approach writing maintainable and scalable code?

To effectively answer this question, describe your coding practices, such as following coding standards, conducting code reviews, and writing unit tests. Share examples of how you’ve refactored code for scalability and maintainability in past projects. Emphasize the importance of documentation and adhering to company best practices to ensure long-term software health.

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Describe a time you resolved a conflict within a team.

When responding, use the STAR method (Situation, Task, Action, Result) to illustrate a specific instance. Detail the situation, your role in resolving the conflict, the actions you took to facilitate discussion, and the outcome. Highlight how you focused on shared goals and collaboration to achieve a positive result.

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What agile methodologies have you worked with, and how do you utilize them in your projects?

Explain your experience with Agile methodologies such as Scrum or Kanban. Discuss your familiarity with ceremonies like sprint planning, daily stand-ups, and retrospectives. Illustrate how you’ve contributed to iterations and optimized performance through agility, emphasizing your ability to adapt to changing project needs and deliver value incrementally.

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How do you prioritize tasks in a fast-paced development environment?

In your answer, mention the methodologies you use for task prioritization such as MoSCoW or Eisenhower Matrix. Provide an example of how you managed competing deadlines or project scope changes effectively, emphasizing your organization, communication, and decision-making skills that help ensure impactful outcomes.

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Can you describe your experience with dispute management in software solutions?

Address this question by discussing your familiarity with key concepts in dispute management and providing examples of past projects where you focused on similar needs. Highlight any specific software solutions you've worked on, detailing how they improved merchant experiences or reduced chargebacks, thus aligning your answer with the Staff Software Engineer position.

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What strategies do you employ to enhance team collaboration?

This question provides an opportunity to showcase soft skills. Discuss tactics like regular check-ins, using collaboration tools, or conducting team-building activities that you found successful. Share how these strategies help improve communication and trust within the team, illustrating the importance of a collaborative work environment for achieving project goals.

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How do you keep up with the latest advancements in software engineering?

In your response, emphasize your commitment to continuous learning. Mention specific resources like industry publications, online courses, or conferences you attend. Provide examples of how staying informed has positively influenced your current work or how you've applied new knowledge to enhance the team’s projects.

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What challenges have you faced while developing software for financial services?

Respond by mentioning regulatory compliance, security concerns, and the importance of accuracy in financial data. Share a particular challenge you faced and how you navigated it, including any specific tools or strategies that helped mitigate risks while ensuring high-quality software delivery.

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Why do you want to work at Visa as a Staff Software Engineer?

This is your chance to convey enthusiasm for Visa's mission and culture. Discuss how the company's commitment to innovation aligns with your career goals and values. Highlight the particular aspects of the Post-Purchase Solutions platform that excite you and how you envision contributing your skills towards its continued success.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

9694 jobs
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Full-time, hybrid
DATE POSTED
April 3, 2025

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