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Staff Software Engineer - job 32 of 50

Visa is seeking a dynamic and motivated Staff Software Engineer to join our Post-Purchase Solutions platform within the Value Added Services PD Organization. As a key member of our team, you will play an integral role in helping merchants proactively mitigate and resolve disputes, enhancing the efficiency of their transaction management systems.

In this role, you will be responsible for developing innovative solutions to prevent disputes, quickly resolve issues when they arise, and help merchants defend against chargebacks. You will also work with advanced AI/ML technologies to deliver predictive insights and recommendation systems that drive smarter decision-making for merchants.

Essential Functions: 

  • Platform Development: Develop and maintain scalable, high-performance software for the Post-Purchase Solutions platform, supporting four key products.
  • Dispute Management: Build solutions to help merchants prevent disputes, quickly resolve them, and provide defense strategies against chargebacks, with an emphasis on proactive dispute resolution.
  • AI/ML Integration: Contribute to the development of AI/ML features such as predictive scoring for dispute probability and merchant success, as well as AI-driven workflow management for dispute resolution.
  • Collaboration & Leadership: Work closely with cross-functional teams, including product managers, data scientists, and engineers, to build new products, enhance existing offerings, and support the growth of the platform.
  • Agile Methodology: Work in an Agile environment following SAFe methodology and Scrum framework, participating in two-week sprints with a globally distributed team.
  • Shared Services: Contribute to the development of underlying shared services such as user management, workflow management, and onboarding.
  • Continuous Improvement: Drive improvements in code quality, performance, and scalability, ensuring alignment with Visa’s best practices and SDLC standards.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

NOTE: This role does not support relocation

Average salary estimate

$125000 / YEARLY (est.)
min
max
$100000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Staff Software Engineer, Visa

Visa is on the lookout for a talented Staff Software Engineer to join our Post-Purchase Solutions platform in Austin! If you have a passion for software development and want to be part of a vibrant team dedicated to transforming transaction management, this is the job for you. As a Staff Software Engineer at Visa, you'll be at the forefront of creating innovative solutions that help merchants prevent disputes, quickly resolve issues, and confidently defend against chargebacks. Imagine working with advanced AI and machine learning technologies to develop tools that not only enhance merchant efficiency but also provide predictive insights and smart recommendations. Your role will involve building scalable software tailored for our four key products, focusing heavily on proactive dispute resolution. Collaboration is key; you'll work closely with product managers, data scientists, and fellow engineers using Agile methodologies. Plus, you'll have the opportunity to contribute to foundational services that improve the user experience across the board. This is a hybrid position, offering you the flexibility to balance remote work with time in the office, ensuring you stay connected with your team while maintaining work-life harmony. If you're ready to take your career to the next level and make a meaningful impact in the payment solutions space, we want to hear from you!

Frequently Asked Questions (FAQs) for Staff Software Engineer Role at Visa
What are the responsibilities of a Staff Software Engineer at Visa?

As a Staff Software Engineer at Visa, your responsibilities will include developing and maintaining high-performance software for our Post-Purchase Solutions platform, focusing on preventing and resolving disputes for merchants. You'll also work on AI/ML integrations, contributing to features like predictive scoring for dispute probability. Collaboration with cross-functional teams will be essential, as you help build new products and enhance existing offerings. Additionally, you'll play a pivotal role in driving continuous improvements in code quality and scalability.

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What qualifications are required for a Staff Software Engineer position at Visa?

To qualify for the Staff Software Engineer role at Visa, candidates should have extensive experience in software development, particularly in scalable applications. Strong knowledge of programming languages and frameworks relevant to our platform is essential, alongside experience with AI/ML technologies. Familiarity with Agile methodologies, specifically the SAFe framework, will be beneficial. A collaborative mindset and leadership skills are also key, as you'll be working closely with various teams to drive product development.

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How does Visa approach Agile development for the Staff Software Engineer role?

At Visa, Agile development is an integral part of our culture, especially for the Staff Software Engineer role. You'll be participating in two-week sprints, collaborating with globally distributed teams to ensure timely delivery of software updates and new features. We follow the SAFe methodology to enhance productivity and streamline processes, allowing teams to react quickly to changing requirements while maintaining a focus on quality and performance.

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What is the work environment like for a Staff Software Engineer at Visa?

The work environment for a Staff Software Engineer at Visa is dynamic and collaborative. This hybrid position allows you to balance remote work with in-office collaboration, typically involving 2-3 days at the office each week. You'll work closely with cross-functional teams in an Agile setting, fostering a culture of innovation, continuous improvement, and shared success, all while contributing to the cutting-edge solutions that Visa provides.

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What opportunities for growth exist for a Staff Software Engineer at Visa?

Visa offers numerous growth opportunities for Staff Software Engineers, including participating in advanced training in emerging technologies like AI and machine learning. You'll also have the chance to take on leadership roles within projects, potentially guiding junior engineers, and be involved in product strategy and development. With Visa's commitment to continuous improvement and innovation, you can expect your career to advance as you make substantial contributions to our Post-Purchase Solutions platform.

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Common Interview Questions for Staff Software Engineer
Can you describe your experience with dispute management systems?

When answering this question, focus on any past roles where you developed or worked with systems aimed at dispute resolution. Highlight specific technologies or methodologies you've used. If you've integrated AI/ML features in such systems, share examples to illustrate your capability in this area.

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How do you stay updated with the latest technologies in software development?

Discuss the specific resources you use, such as coding forums, online courses, and relevant publications. Mention any particular events or conferences you attend. This shows your commitment to continuous learning and ability to adapt to new technologies.

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Describe a challenge you faced in a previous project and how you overcame it.

Provide a clear example of a project issue, focusing on your problem-solving skills. Use the STAR (Situation, Task, Action, Result) method to structure your answer, detailing what you did to overcome the challenge and the successful outcomes that followed.

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How do you approach collaboration in a cross-functional environment?

Share your strategy for working with different teams, emphasizing communication and alignment on goals. Provide an example of a successful project where cross-functional collaboration led to innovative solutions or improved outcomes.

Join Rise to see the full answer
What role does Agile play in your software development experience?

Discuss your familiarity with Agile methodologies, particularly SAFe and Scrum. Highlight specific projects where you participated in Agile processes, focusing on how those practices shaped the outcome of the project and improved team efficiency.

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Describe your experience in AI/ML and how it can be applied to the Staff Software Engineer role.

Explain your background in AI/ML, citing projects where you've implemented these technologies. Discuss how this expertise could enhance Visa's capabilities in predictive insights and transaction management, showcasing your understanding of the role’s requirements.

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How do you ensure code quality in your development work?

Discuss best practices you follow to maintain high code quality, such as code reviews, automated testing, and adherence to coding standards. Sharing specific tools and processes can further illustrate your commitment to excellence in software development.

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What methods do you use to troubleshoot software issues?

Describe your approach to troubleshooting, including techniques and tools. Providing a specific example of a complex issue you've resolved will demonstrate your analytical skills and attention to detail.

Join Rise to see the full answer
How would you prioritize tasks in a fast-paced development environment?

Explain your methodology for prioritization, such as using impact versus effort matrices and collaboration with stakeholders. Provide examples of how this approach led to successful project outcomes, showcasing your efficiency in dynamic settings.

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What interests you about working with Visa’s Post-Purchase Solutions platform?

Share your motivation for joining Visa, focusing on the company’s innovation in payment solutions and your desire to make a significant impact in merchants' dispute management. Connect this interest to your skills and how you foresee contributing to the platform.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 4, 2025

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