Job details

Systems Analyst - job 8 of 24

Get a free resume review

The Problem Analyst will hold responsibility for analyzing and conducting Major Problem Review of complex IT issues, identify the Root Cause, Improvement Actions, Enterprise remediations etc. The role also involves working with multiple stakeholders across technical teams, Senior Leadership, data analysis, Internal & External audits, continuous improvements, and governing problem Management process throughout its lifecycle. The position will oversee the problem management process within the service management tool, ServiceNow.

Essential Functions:

Lead Major Problem Review discussion to identify the root cause and remediation for high priority incidents
Responsible for the effective on-going development, testing, maintenance and implementation of the Problem Management process in a global environment
Understand and adhere to defined Visa Configuration, Incident, Change and Problem management process including ITSM Compliance, policy compliance, documentation, testing and approvals.
Provide audit and compliance support for all internal and external audits for the problem process.
Enhanced knowledge of the platform or other ITSM Process through participation in professional organizations and self-study.
Ensure process activities are performed at a high level of quality and that it meets associated Service Level Agreements.
Educates users, monitors Operational Level Agreement (OLA) compliance, and continually assesses and improves enterprise-wide Problem Management process, considering internal and external audit requirements
Produces up-to-date incident reporting for a large and varying Visa audience
Monitors metrics and drive continuous infrastructure and application improvement efforts across team to achieve SLA & KPI for Problem Management
Manages relationships with key stakeholders and other process management teams to provide a consistent delivery framework
Create, Update and maintain process guides or documents

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Systems Analyst, Visa

As a Systems Analyst at our Ashburn office, you will be the driving force behind critical IT problem management processes. Your role will involve analyzing complex IT issues and facilitating Major Problem Reviews to pinpoint root causes and devise action plans. You won't be working alone; you'll collaborate with various technical teams and senior leadership, ensuring smooth communication with stakeholders while driving organizational improvements. Your expertise in ServiceNow will be vital as you oversee the problem management process from start to finish. You will be responsible for maintaining compliance with ITSM standards, conducting audits, and continuously refining the Problem Management process to ensure quality and efficiency. This hybrid role gives you the flexibility of working both in-office and remotely, with the specifics to be determined by your hiring manager. If you’re passionate about driving positive change and improving IT services, this position is the perfect opportunity to showcase your analytical skills and leadership capabilities.

Frequently Asked Questions (FAQs) for Systems Analyst Role at Visa

What are the main responsibilities of a Systems Analyst at Visa in Ashburn?

The Systems Analyst at Visa in Ashburn is responsible for leading Major Problem Reviews for IT issues, identifying root causes, and recommending improvement actions. You'll manage the problem management process utilizing ServiceNow, ensure compliance with ITSM policies, and support audits. Your tasks will also include developing documentation, monitoring metrics to drive improvements, and educating users about compliance with Operational Level Agreements (OLAs).